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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Google play store apps not updating since oreo update

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Adviser
Message 1 of 38
6,194 Views
Message 1 of 38

Google play store apps not updating since oreo update

This update seems to have fixed the video capture  issue and left me with another. Now Google play store wil not update apps. I keep getting error code 506. Seems this is a common problem also. I have deleted cache and data from Google play and services. Restarted the phone ovov and over. Unmounted the memory card and all other steps suggested when searching for this issue. Any other ideas please sony? 

37 REPLIES 37
Emperor
Message 2 of 38
6,179 Views
Message 2 of 38

Re: Google play store apps not updating since oreo update

@StuartL

 

What if you remove your Gmail account > Clear the app data >  restart the phone > try again




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 38
6,175 Views
Message 3 of 38

Re: Google play store apps not updating since oreo update

Hi, thanks for your reply.

I have tried to do this but I get an error message saying "Remove account not allowed by administrator"

I have moved affected apps to the internal memory and they seem to update OK. Surely that is not the answer? 

Pioneer
Message 4 of 38
6,172 Views
Message 4 of 38

Re: Google play store apps not updating since oreo update

This is what Google tells us:

in case it turns stubborn and instead returns or shows this error of “This change isn’t allowed by your administrator”, then follow below.

– Tap Settings and security
– Tap screen lock, confirm it and set it to none.

Go back to remove google account as shown above and this time round, the response will be positive and your account will be removed. It is all simple and easy and applies to most android mobile phones.


who knows knows
who doesn't doesn't
Adviser
Message 5 of 38
6,161 Views
Message 5 of 38

Re: Google play store apps not updating since oreo update

Thanks for your reply. 

I followed your advice and managed to remove my Google account. I removed the files in the app settings as before, restarted the phone but still the same error 😢

Emperor
Message 6 of 38
6,149 Views
Message 6 of 38

Re: Google play store apps not updating since oreo update

@StuartL

 

That's rather odd, you could repair the phone with XC but I doubt that's the issue, could you try with a different Gmail account?

 

 

If you want to repair the phone with XC 

 

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 7 of 38
6,139 Views
Message 7 of 38

Re: Google play store apps not updating since oreo update

Good Morning!

I am from Germany and have the same problem! At first only 1-2 apps were not loaded now it's all I want to update! Also, I have followed everything Google has written to update problems. Yesterday I wrote an e-mail to the Sony customer service out of sheer despair ... Do you really think that the Sony Companion can fix that? It definitely has something to do with the system update on Oreo, but in German forums and pages I find absolutely nothing to this problem @.@

Best regards,

Laury

Adviser
Message 8 of 38
6,120 Views
Message 8 of 38

Re: Google play store apps not updating since oreo update

I don't think it is anything that companion will fix. Definitely something to do with the android update relating to the SD card. The update fixed the fault of Videos not saving to the SD card, but brought with it a new issue of not updating apps on the SD card. 

Is yet another android update due any time soon  

Learner
Message 9 of 38
6,061 Views
Message 9 of 38

Re: Google play store apps not updating since oreo update

I have a similar problem with my German Xperia X Compact after the Oreo update. App downloads/updates a stuck in state 'Downloading' for a long time. But they eventually start downloading within an hour.

I tried to troubleshoot with these instructions but without success:
support.google.com/googleplay/answer/7513003
support.google.com/googleplay/answer/7512202

 

Here someone with an XZ Premium has the same problem:

https://forum.xda-developers.com/xz-premium/help/play-store-stuck-downloading-t3756536

Learner
Message 10 of 38
6,006 Views
Message 10 of 38

Re: Google play store apps not updating since oreo update

Same problem here. Any apps which are installed on the SD Card fail to update with error 506.

 

Apps installed in phone memory update ok.