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Fingerprint sensor gave up working

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Message 1 of 4
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Message 1 of 4

Fingerprint sensor gave up working

Here we go again.
This morning i couldn't unlock the screen with my fingerprints, like I had never set up this way as default unlocking.
I took a look in the settings and it came out that all my fingerprints data were deleted, like i never registered one.
If i try to register new ones, at the last touch it always says that I exceeded the maximum time (but i'm not that slow) and so it's impossible to use the device properly.

I have been forced to restore my X Compact twice in less than four months. This can be the third, if there's no other way. I'm getting really, really upset. 

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Message 2 of 4
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Message 2 of 4

Re: Fingerprint sensor gave up working

have you tried to perform a software repair using Xperia companion?

 

does this happen when you are on safe mode?


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Sony Xperia Support
Message 3 of 4
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Message 3 of 4

Re: Fingerprint sensor gave up working

Hi @swerty92,

 

I am really sorry to hear about this, if you haven't tried a software repair, please use the link below for instructions on how this is done.

 

Software repair Xperia Companion

 

Please let us know how you get on.


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

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Message 4 of 4
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Message 4 of 4

Re: Fingerprint sensor gave up working

Thank You Jake.
I have been so busy these weeks that I haven't had any time to do. I've just done the software repair (as I sad, unfortunately, it's the third time on this brand new device) and now it works fine.

Thank you for your sorrow, It was just a moment of discouragement for me!