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Curious about what is happening at IFA?
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Finger print entry has stopped working

SOLVED
Apprentice
Message 21 of 25
219 Views
Message 21 of 25

Re: Finger print entry has stopped working

Wieder da. 

Screenshot_20190326-205502.png

 

Sony Xperia Support
Message 22 of 25
205 Views
Message 22 of 25

Re: Finger print entry has stopped working

Hi again @Christian11!

That is correct! Slightly smiling Face In the latest version(s) of the Support application, the test for the fingerprint sensor is available, which I think is great!

There has also been some other changes to some of the tests! Slightly smiling Face

Have a nice day!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 23 of 25
202 Views
Message 23 of 25

Re: Finger print entry has stopped working

Dankeschön gleichfalls 

thanks, you too


@Jonas wrote:

Hi again @Christian11!

That is correct! Slightly smiling Face In the latest version(s) of the Support application, the test for the fingerprint sensor is available, which I think is great!

There has also been some other changes to some of the tests! Slightly smiling Face

Have a nice day!


 

Commissioner
Message 24 of 25
190 Views
Message 24 of 25

Re: Finger print entry has stopped working

It's been a long time since I looked at the Support app, but it does seem to be more user-friendly than I remember. 

Sony Xperia Support
Message 25 of 25
178 Views
Message 25 of 25

Re: Finger print entry has stopped working

Hi @pseudonym!

I'm glad to hear that you find it more user-friendly now! Slightly smiling Face

It has been updated quite a lot in the last months and there are new tests available, and some of the tests that were available before have been changed a bit, for example the touch test is now a two part test, instead of previous one, that was just one test. Most tests also have a follow-up if there is negative answer to the question that asks if it was working or not.

Let me know if you have any feedback and I'll try and forward it! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.