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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Finger print entry has stopped working

SOLVED
Apprentice
Message 11 of 25
341 Views
Message 11 of 25

Re: Finger print entry has stopped working

Hallo weiß jemand warum es im Support bei den selbst Test den Test für den Fingerabdrucksensor nicht mehr gibt .In voraus besten Dank 

Hello someone knows why it in the support in the self test the test for the fingerprint sensor is no longer. In advance, thanks a lot

gt

Pioneer
Message 12 of 25
339 Views
Message 12 of 25

Re: Finger print entry has stopped working

As far as I know it was never in the Support app.

You can find it in Service.

You can call them any time at *#*#SERVICE#*#*


who knows knows
who doesn't doesn't
Sony Xperia Support
Message 13 of 25
332 Views
Message 13 of 25

Re: Finger print entry has stopped working

Hi @Christian11!

As @Strampke mentioned, I can't remember there being a test for the fingerprint sensor in the Support application either, but you can use the service menu.

Open up the phone application and type in *#*#7378423#*#* > Service tests > Fingerprint Test.

Let us know if that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Adviser
Message 14 of 25
320 Views
Message 14 of 25

Re: Finger print entry has stopped working

The entry is now working. 

Shabbir azad 

Sony Xperia Support
Message 15 of 25
307 Views
Message 15 of 25

Re: Finger print entry has stopped working

Hi @Shabz0, that is great news!

How did you get it to work again? If you could share this information, that would be great in case another user experiences the same behaviour.

Thank you and have a nice day!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 16 of 25
276 Views
Message 16 of 25

Re: Finger print entry has stopped working

Ok, so I can remember that well. It was with the Z 5 compakt initial in the support menu in the tests here. But thanks for the info with the service code.

 

Ok also ich kann mich gut daran erinnern. Es war beim Z 5 compakt Anfangs im Support Menü bei den Tests dabei .Aber danke für die Info mit dem Service Code .

 

@Christian11  

 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Sony Xperia Support
Message 17 of 25
259 Views
Message 17 of 25

Re: Finger print entry has stopped working

Hi again @Christian11,

Oh, I see! Slightly smiling Face

You aren't experiencing any unexpected behaviour with the fingerprint sensor, is that correct?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Adviser
Message 18 of 25
254 Views
Message 18 of 25

Re: Finger print entry has stopped working

I think the problem has automatically resolved itself.. 

Apprentice
Message 19 of 25
248 Views
Message 19 of 25

Re: Finger print entry has stopped working

Alles gut wollte ihn testen weil ich es von früher wußte das es geht . Hab es jetzt im Service Menü getan .

Everything well wanted to test him because I knew it from before that was possible. Have it done in the service menu now.

gt

Sony Xperia Support
Message 20 of 25
228 Views
Message 20 of 25

Re: Finger print entry has stopped working

@Shabz0, awesome! I hope that it will continue to work! Slightly smiling Face

@Christian11, Oh, I see! Slightly smiling Face

Have a great Monday guys!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.