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Contacts sync and Outlook.com

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Apprentice
Message 1 of 4
2,539 Views
Message 1 of 4

Contacts sync and Outlook.com

Hi,

I've installed the MS Outlook app on my Xperia X Compact and all works will with Outlook.com apart from the Contacts app sync.

I can see the contacts stored in my Android Contacts app in Outlook but when I add a new contact using the Android Contacts app the new contact does not sync to Outlook.com (as it's configured to do). There is no option in the MS Outlook app to add contacts so I have to use the Android Contacts app.

When the next contacts sync from Outlook.com to my phone runs any new contacts added using the Android Contacts app are removed. The only way I can add new contacts (that remain in place) is to add the contacts into Outlook.com itself and let the new contacts sync to my Android contacts.

Why doesn't the Android Contacts app sync new contacts into Outlook.com?

Many thanks,

Sean

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
2,502 Views
Message 2 of 4

Re: Contacts sync and Outlook.com

Hi @bonzospb,

 

Please be aware that Sony Mobile has no input into the development of third party applications. Because Outlook is a third party app it is best to contact the developers for assistance with it. 


Official Sony Xperia Support Staff


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Apprentice
Message 3 of 4
2,476 Views
Message 3 of 4

Re: Contacts sync and Outlook.com

Faced a similar problem. As a result, I just decided to transfer contacts from Outluk to Google contacts. https://contacts.google.com/

New Member
Message 4 of 4
2,410 Views
Message 4 of 4

Re: Contacts sync and Outlook.com

You can try using a workaround with switching to Google contacts suggested by Tahakaro. That's probably the fastest way to check where's the problem. Another workaround is Akruto. It can sync all Outlook data with Android over Wi-Fi. Here's a link:

http://www.akruto.com/best-ways-to-sync-android-with-microsoft-outlook/