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Cannot select alarm tone from SD-card

SOLVED
yce
Commissioner
Message 1 of 4
3,221 Views
Message 1 of 4

Cannot select alarm tone from SD-card

Hi!

After upgrading X compact to Nougat today, i've noticed that it doesn't let me choose an application to change the alarm song from sd card. Can you help me?

Thank you anticipated! 

1 ACCEPTED SOLUTION

Accepted Solutions
yce
Commissioner
Message 3 of 4
4,266 Views
Message 3 of 4

Re: Cannot select alarm tone from SD-card

Sony, thank you for answering!

I know everything about Settings but still didn't work...

I believe I found out why, and maybe you can take note about this: after I took it from the store, I did 3 important system upgrades, 2 for android MM and one for Nougat. An hour ago I did a factory reset to the latest system upgrade (Nougat) and seems everything goes well. For now I found that auto updater has issues at least the one from version 6 of android to 7.

After more testing the latest system upgrade, I will let you know if everything it's ok at this thread.

 

All the best!

AlexRainbow

View solution in original post

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
3,201 Views
Message 2 of 4

Re: Cannot select alarm tone from SD-card

Hi @yce

I'm sorry to hear about that.

I want to make sure that I understand your question correctly.

When you open up the Clock application > tap the "+" to add a new alarm > Alarm sound, it should now ask you which application you want to complete the action with, in my phone it's showing "Sound picker" and "Media Storage". Is it here that you have chosen an app to always be used?

If that is what you are experiencing, go to Settings > Apps > 3 dots > show system > Sound picker/Media storage > tap on the app > Open by default > Clear defaults.

Let me know how it goes and I'm sorry if I misunderstood your question!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

yce
Commissioner
Message 3 of 4
4,267 Views
Message 3 of 4

Re: Cannot select alarm tone from SD-card

Sony, thank you for answering!

I know everything about Settings but still didn't work...

I believe I found out why, and maybe you can take note about this: after I took it from the store, I did 3 important system upgrades, 2 for android MM and one for Nougat. An hour ago I did a factory reset to the latest system upgrade (Nougat) and seems everything goes well. For now I found that auto updater has issues at least the one from version 6 of android to 7.

After more testing the latest system upgrade, I will let you know if everything it's ok at this thread.

 

All the best!

AlexRainbow

View solution in original post

Sony Xperia Support
Message 4 of 4
3,128 Views
Message 4 of 4

Re: Cannot select alarm tone from SD-card

Hello again!

I'm sorry for the late reply, I have been out of office due to vacation.

I'm glad to hear that the troubles seems to be sorted out and let me know if there is anything else I can assist you with! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.