Explore the world of Sony Apps and Services.
Let your creativity run wild
Your ticket to the biggest hits and hottest shows
User guide, troubleshooting, and more.
Update and repair your Xperia software
Get the latest software version.
Accidents happen, let us help you.
Learn more about your local recycling options.
Chat, Email, Phone, and Forum.
Sony Mobile Communications
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
I recorded a 4 minute video, it overheated and buffered when I stopped recording, now it won't play back any ideas how I can fix this please?
Welcome to the community,
I am sorry to hear about this, let's see what we can do to help.
Are you able to take other videos in 4K and play them or is this only related to the one recording?
The handset will get hot while recording in 4k as 4K uses a lot of resources, however, the handset will give you prompt about the heat and power down if needed.
Please let me know about the recording as requested above.
Official Sony Xperia Support Staff
If you're new to our forums, make sure that you've read our Discussion guidelines.
To get in touch with your local support team, please visit our contact page.