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Bluetooth randomly disabled on X Compact - even in latest firmware!

Sony Xperia Support
Message 11 of 28
1,579 Views
Message 11 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

For anyone else experiencing this I'd appreciate if you could capture a bug report as described earlier in this topic and I will forward it for investigation. Thanks!

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

tkg
One time poster
Message 12 of 28
1,543 Views
Message 12 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Don't know about bug capture but my x compact also randomly disables Bluetooth. Seems to be a problem since last software update. Have done factory reset but fault persists. Wondered if I had missed a setting somewhere but looks like others have same problem. 

Sony Xperia Support
Message 13 of 28
1,525 Views
Message 13 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Hi @tkg, I'm very sorry to hear this.

 

If you could capture this in a bug report and send it to me I will make sure that it gets investigated.

 

To do this:

1. Go to Settings > About phone > Build number, tap 7 times on the build number.
2. Go back and select Developer options then set Logger buffer size and change it to "4 MB"
3. Restart your phone, then wait for this to happen again.
4. Go back to Settings > Developer options, select "Take bug report" followed by "Interactive bug report".

 

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 14 of 28
1,514 Views
Message 14 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Same problems with Bluetooth randomly disconnecting on my Z5 Compact. Here's what I posted in that forum. To be clear, it's not a solution it's a workaround until we get a proper solution from Sony.

 

You are welcome to try my program which checks for Bluetooth every 10 minutes and, if it is off, turns it on.  The program is here: http://www.freepoc.org/download/RestartBT.zip

The program sleeps apart from when checking for Bluetooth so it doesn't use many resources (battery etc).

 

Hope it helps you.

 

Regards,

Malcolm

Enthusiast
Message 15 of 28
1,425 Views
Message 15 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

I have the same problem Cristofer. I have had the phone about 2 weeks and installed the latest firmware update earler this week.

 

In your instrcutions you say to "wait for this to happen again" (point 3). Do you mean "wait for the bluetooth to randomly switch off" before taking the bug report (point 4)? 

 

Commissioner
Message 16 of 28
1,408 Views
Message 16 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

@Christofer Please give us information about that bluetooth issue reports in google forum!

 

There is a thread with exactly the same problems on pixel and pixel xl devices! Bluetooth randomly disables, and it seems that google fixed this bug in Android 7.1.2 - so maybe this isn´t a hardware related thing?

 

My device was in service an i´ll got it back with information that bluetooth is working fine...

 

https://productforums.google.com/forum/#!topic/phone-by-google/UamV0tnZKNE

 

Please have a look in that forum, what do you think?

 

 

Greetings,

SirRobin
Enthusiast
Message 17 of 28
1,359 Views
Message 17 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Hi again

 

whilst awaiting a response form Christofer I did some research on Google and came across the link below:

 

http://www.theandroidsoul.com/fix-nougat-bluetooth-issues/

 

Last week I tried option 5 (disable battery optimisation) and ticked the "don't optimise" option for the bluetooth services.

 

So far my SmartBand has remained in Bluetooth connection to my phone.  This may be a workaround solution to the problem whilst we wait to the Android Nougat patch.

Commissioner
Message 18 of 28
1,319 Views
Message 18 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

So I wasn't getting mad. I thought it was because sometimes I put the phone in the pocket and it is on (although I' was sure I switched it off), and it starts randomly clicking stuff around.

 

Anyway, personally I noticed it with 7.0 May 1 security patches. With March 1 security patches (because we skiped the 1 April update since Sony in all its benevolence isn't regularly updating the Italian phones as I wrote in a thread that apparently has been deleted) I didn't remember to have the issue.

 

Anyway, @rothnroller, I am not sure i can find anymore that option just to disable the bluetooth in the battery optimisation (but i was sure I had seen it already in the past). Could you please post a screenshot?

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Commissioner
Message 19 of 28
1,312 Views
Message 19 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Days passing by and no further information or response from Christofer or any other official...

 

I´ve to say it again, we need 7.1.2 to fix that issues!

Greetings,

SirRobin
Commissioner
Message 20 of 28
1,186 Views
Message 20 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Nothing new. Days passing by...hope to see this issue fixed in Android 8.

Greetings,

SirRobin