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Bluetooth randomly disabled on X Compact - even in latest firmware!

Commissioner
Message 1 of 28
4,428 Views
Message 1 of 28

Bluetooth randomly disabled on X Compact - even in latest firmware!

Good morning everyone,

 

i´m sorry but i´ve to say that even with the latest FW for the X Compact, bluetooth is randomly disabled!

 

I already did a factory reset on my device last week, for your information, my X Compact was delivered with nougat as stock firmware...

 

Yesterday, i put my Huawei Smartwatch Classic in the dock for charging and my x compact on the night desk...7 hours later, bluetooth symbol is missing and no connection to my watch - bluetooh disabled!

 

I think this i really a major bug and needed a fix! Android Wear App is updated to newest version, Android Wear 2.0 for watch wasn´t released for the watch classic this time so it´s running on 1.5. But i´m not sure if this i a problem of the android wear part as bluetooth was disabled also on devices without a smartwatch also...

 

So what can we do? Please help and have a look in this thing, in a german android forum i found also users with the same thing on newest firmware to this problem is not resolved for us...

 

 

Greetings,

SirRobin
27 REPLIES 27
One time poster
Message 2 of 28
4,373 Views
Message 2 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

same issue at 34.2.A.0.333. Lost connection to my BT OBD dongle and/or car radio after some minutes. re-pairing helps some times. factory reset is useless...

Commissioner
Message 3 of 28
4,317 Views
Message 3 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Thank you! So any further information from officials for that case? What can we do? For me, using my smartwatch is absolutly unpossible...

Greetings,

SirRobin
Inhabitant
Message 4 of 28
4,195 Views
Message 4 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Me too with latest firmware (34.2.A.2.47).  Also using Android Wear.

Genius
Message 5 of 28
4,167 Views
Message 5 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

@SirRobinI confirm the issue and I can also tell you that I found a possible workaround: Turn off wifi. If I don't use WiFi (and its not a big problem for me as I have unlimited lte, it may be a nuisance for others) I can go days, weeks without the random Bluetooth disconnection. I need more Bluetooth than wifi for my Zenwatch 3, streaming audio and others. 


  » If you find that an answer helped, say thanks and give kudos Slightly smiling Face

Wizardry is the key!
Commissioner
Message 6 of 28
4,118 Views
Message 6 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Thank you for your workaround, this may help a little bit but can not be the solution! Even in latest FW update the problem still exists...

 

 

Greetings,

SirRobin
Commissioner
Message 7 of 28
4,050 Views
Message 7 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Are there any official Informations about a fix for the bluetooth problems from Sony Mobile Staff? Even with latest Android Wear 2.0 update on Huawei Watch, bluetooth disabled randomly! 

 

I also tried my smartwatch 3, a few hours after setup, bluetooth on phone is disabled...! 

Greetings,

SirRobin
Learner
Message 8 of 28
4,021 Views
Message 8 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

I contacted support, and they told me that it will be fixed with new os update. Didnt say when it will be relased.

Sony Xperia Support
Message 9 of 28
3,994 Views
Message 9 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Hi all, apologies for the late reply.

 

This is being looked into and I will let you all know here as soon as I have any new information. I'm sorry for any inconvenience this causes.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


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Commissioner
Message 10 of 28
3,890 Views
Message 10 of 28

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

@Christofer wrote me an email today and told me that this issue seems to be a hardware related thing and i´ve to send device to service point for check..so it seems that a batch of x compact devices comes with bluetooth problems as several users here also can confirm that problem...right?

Greetings,

SirRobin