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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Audio microphone problem

Message 1 of 2
Message 1 of 2

Audio microphone problem



I have been using Sony Audio Recorder on my phone for ages without problems. However, the last two recordings I tried to make were empty. Testing it now, the microphone test tells me that it can't pick up any sound.


I tried downloading a different audio recording app and get the same problem. This happens on both apps with the phone on its own or with the headset plugged in.


However, if I use other apps like Skype, or just make a phone call, then the microphone works fine. All the apps concerned have permission to use the microphone to record audio and to save files.


I can't work out what is going on, and would be very grateful for any comments or suggestions.





Message 2 of 2
Message 2 of 2

Re: Audio microphone problem

Hi again,


I solved the problem by the simple and obvious expedient of re-starting the phone.


Sorry to have wasted anyone's time.