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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Android auto doesn't work

Visitor
Message 1 of 19
8,259 Views
Message 1 of 19

Android auto doesn't work

Hello Every one, 

I've recently made the Android Auto UpGrade on my Renault Zoe. 

Unfortunatly when i link my x Compact, the screen is unusable with artefacts everywhere.

I tried with 3 differents cables : Never works.

I tried with a Samsung A3 of one of my friend : it works perfectly. 

So the problem is on my phone. 

Any ideas ? 

 

 

18 REPLIES 18
Emperor
Message 2 of 19
8,196 Views
Message 2 of 19

Re: Android auto doesn't work

@Max7824

 

Do you have the same app version on both devices?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 19
8,139 Views
Message 3 of 19

Re: Android auto doesn't work

Yes, last version released on both.

 

I've made a factory reset on my Xperia but there is no change : Still unusable.

One time poster
Message 4 of 19
7,972 Views
Message 4 of 19

Re: Android auto doesn't work

I'm in the same case. Do not work with latest versions. Any hint? Thank you...

 

Inhabitant
Message 5 of 19
7,939 Views
Message 5 of 19

Re: Android auto doesn't work

I'm having a similar issue, but I'm going to preface this with Android Auto DID work fairly well before the 34.4.A.2.19 upgrade to Android 8.0.0 Oreo. After the update, Google Play Services tends to get "stuck" connecting to Android Auto and then will not connect at all unless I do the following:

  1. Shut down the phone.
  2. Wait for my Pebble Time smartwatch to notice that it has disconnected from the phone's bluetooth.
  3. Reboot the phone.
  4. Clear all running applications once the phone has booted.

If I do these, then it the phone has a higher chance of launching Android Auto when I connect it to the USB cable. However, it will sometimes fail to start multiple times in some cases. Or it might work okay multiple times in a row and then stop without warning. It's quite frustrating not knowing if it will fail on me when I need it to work.

 

I have also tried uninstalling updates to Google Play Services and clearing its data, but that doesn't seem to make a difference.

 

I'm hoping that the 34.4.A.2.32 update corrects this, but it is not available for me yet. I don't know if this will be of any help to the rest of you, but it's worth a shot. If you are on an older version of Android and it's not connecting, then I'm not sure if this will help at all.

Message 6 of 19
7,928 Views
Message 6 of 19

Re: Android auto doesn't work

I have a build of 34.4.A. 2.32 and I say unto you, she shall not help. When switching from one Bluetooth device to another connection occurs 3-4 times. We are all on this forum waiting for the updates to Android 8.1 in this release, Sony will fix its endless errors Oreo?

One time poster
Message 7 of 19
6,955 Views
Message 7 of 19

Re: Android auto doesn't work

I have the same issue with my Xperia x compact. Connects sometimes, but 90% of time doesn't connect.

My son's iPhone 7 connects everytime.

Seems to be a Sony issue

Message 8 of 19
6,949 Views
Message 8 of 19

Re: Android auto doesn't work

I can't help wondering what kind this Android 8.0 Oreo is, just like a cheap Chinese cookie of the same name. Actually, it's not funny!!!

Inhabitant
Message 9 of 19
6,938 Views
Message 9 of 19

Re: Android auto doesn't work

I wanted to follow up since my previous post and say that 34.4.A.2.32 did actually correct the issue for me. After that the phone would connect most of the time. However I've since moved on to the Xperia XZ2 Compact so I rather forgot about this thread.

 

One thing I have noticed, and this is also the case with the XZ2C, is that there is a Google Car Mode Service that will sometimes start and fail to launch Android Auto. It has the same icon as AA and pops up in the notifications just before the AA icon pops up. If this service fails, it gets stuck and will prevent AA from launching again. Even if you unplug the USB cable and plug it back in, it is still locked up. You will know if you're in this state because the icon for it will remain and state "Connected to your car", but it actually isn't and you can even disconnect the USB cable and it will still say it.

 

Rebooting the phone will clear this service. You can also go into Developer Options and terminiate the running service manually which will also clear it. I'm not sure what causes it, but it may have something to do with the USB cable itself as it more frequently happens when I move the phone while it's connecting. So I suggest looking to see if this icon appears for others. You might also want to try a different USB cable.

Learner
Message 10 of 19
6,375 Views
Message 10 of 19

Re: Android auto doesn't work

I have the same issue with my new XZ2.

Android Auto used to work like a charm with my Z5. Since I own an XZ2, most of the time the connection fails.

I have the same icon stuck in the notification bar.

Sometimes it works for a while and the connection can be lost some minutes or hours later.

 

I noticed sometimes the car cannot read the USB content : it says "Reading USB ... ". It ends with an error.

Bluetooh audio is working fine.

 

I hope Sony will fix the issue.

JP