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Android 7. No Cyrillic alphabet on the dialer buttons.

Adviser
Message 1 of 25
2,606 Views
Message 1 of 25

Android 7. No Cyrillic alphabet on the dialer buttons.

Hi all

 

I bought my Sony X Compact in Ukraine and on the android 6 I had cyrillic alphabet on the buttons in the dialer. After updating to the android 7 the dialer lost theese characters. Aslo the search doesn't work for cyrillic contacts. It's disgusting and I'm not able to use my phone of full value. How to enable cyrillic in the sony's dialer? By the way I tried factory reset and it didn't help. Is it a problem with the firmware?

24 REPLIES 24
Forum Legend
Message 2 of 25
2,599 Views
Message 2 of 25

Re: Android 7. No Cyrillic alphabet on the dialer buttons.

did you try to look at your language and input settings?

 

settings>languange and input., try to check if your language is properly configured



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Adviser
Message 3 of 25
2,592 Views
Message 3 of 25

Re: Android 7. No Cyrillic alphabet on the dialer buttons.

Yes, I've. I use Russian as a system language

Forum Legend
Message 4 of 25
2,590 Views
Message 4 of 25

Re: Android 7. No Cyrillic alphabet on the dialer buttons.

how about the keyboard language?



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Adviser
Message 5 of 25
2,571 Views
Message 5 of 25

Re: Android 7. No Cyrillic alphabet on the dialer buttons.

input languages are: Russian and Polish. The problem is that I had android 6 and what I just did - agreed to update my phone over the air to the 7th version. So I recieved the phone with all my apps and settings but with android 7. But in the dialer it losted cyrillic alphabet. So I thought it was a bug because of updating without reseting the user data and that's why I made factory reset and unfortunately the issue is still here Slightly frowning Face

Sony Xperia Support
Message 6 of 25
2,528 Views
Message 6 of 25

Re: Android 7. No Cyrillic alphabet on the dialer buttons.

Hi @maxdiland,

I was able to replicate this. It's not showing the letters below the numbers in Cyrillic alphabet, it's shown in Roman alphabet and is not changing (or showing both) if I switch between English and Russian.

I can see how this be can very useful to have it shown in Cyrillic alphabet so I will forward this information as user feedback.

I thank you for pointing this out and have a great day! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Sony Xperia Support
Message 7 of 25
2,400 Views
Message 7 of 25

Re: Android 7. No Cyrillic alphabet on the dialer buttons.

Hi again!

I have received some more information regarding this.

You may find that the Cyrillic letters on the Phone app’s dial pad are missing even if you have chosen a language that uses the Cyrillic alphabet, such as Russian. This is because the function “Smart search” was removed for the Cyrillic alphabet in the Android™ 7.0 update.

I understand that this does not bring the feature back, but at least you know why it's not there anymore.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Adviser
Message 8 of 25
2,122 Views
Message 8 of 25

Re: Android 7. No Cyrillic alphabet on the dialer buttons.

Today I received the OTA update to 7.1.1. And no cyrillic alphabet on the dialer buttons again. So as I understand Sony will never return back cyrilic buttons to the dealer? I loved android becuse of very convenient dialer (unlike to the iPhone) but now I suffer more than a half of year because of unusable dealer. I am very-very sad about that. I have checked my friend's samsung and there are cyrilic symbols and search works well. I'm planning to update my phone in september-october but looks like I will be forced to buy something else, not sony Slightly frowning Face

Sony Xperia Support
Message 9 of 25
2,031 Views
Message 9 of 25

Re: Android 7. No Cyrillic alphabet on the dialer buttons.

Hi again @maxdiland, sorry for the late reply, I have been out of office due to vacation.

I fully understand what you mean and I can see how good of a feature this is for non-Latin languages.

I'm afraid that there are currently no plan to re-implement non-Latin alphabets on the Phone app’s dial pad, though no final decision has been made.

Have you taken a look in the Google Play store and checked if there is another dialer that you can download that have this feature? If  you haven't, I'd recommend that you do that.

I will also forward your feedback internally!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 10 of 25
1,651 Views
Message 10 of 25

Re: Android 7. No Cyrillic alphabet on the dialer buttons.

I am also very sad because of no Cyrillic on the dialler. And i installed other dialer from Google play. But it looks like a crutch. Samsung looks better, than XZ1 with the crutch.