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xperia u boot problem

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Enthusiast
Message 1 of 5
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Message 1 of 5

xperia u boot problem

hey today i took out my xperia u battery to check my si number , when i put it back and re- started it took like way longer than usual to boot , and when the unlock screen comes out and when i unlock it the whole phone just freezes then after a while the home screen appears with the message ' process failed ' with options force close and wait but none of then work.....  then the phone just automatically re - boots

can someone help me out with this and tell  me the cause of this problem

ps : my phone is not rooted and the bootlocker is still locked i also have warranty remaining will the company fix this for me ?

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Enthusiast
Message 3 of 5
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Message 3 of 5

Re: xperia u boot problem

can i do this using pc companion or update servive if i can can u give me instructions on how to ..

thanks Slightly smiling Face

View solution in original post

4 REPLIES 4
Sam
Sony Xperia Support
Message 2 of 5
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Message 2 of 5

Re: xperia u boot problem

You can actually just run an update/repair with the phone powered off to get this running again:


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sony_sign_logo.png - Official Sony Xperia Support Staff


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Highlighted
Enthusiast
Message 3 of 5
3,024 Views
Message 3 of 5

Re: xperia u boot problem

can i do this using pc companion or update servive if i can can u give me instructions on how to ..

thanks Slightly smiling Face

View solution in original post

Sam
Sony Xperia Support
Message 4 of 5
2,702 Views
Message 4 of 5

Re: xperia u boot problem

no problem:

1. Before you start you have to download the PC Companion software and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update. Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps


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sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Enthusiast
Message 5 of 5
2,702 Views
Message 5 of 5

Re: xperia u boot problem

ok sam i need your help

i tried this did everything u said but then pc companion comes up with a message saying there is no software update available for yout phone Slightly frowning Face

what do i do now ? Thinking Face

Sam wrote:

no problem:

1. Before you start you have to download the PC Companion software and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update. Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps


What are your thoughts about this forum? Let us know by doing this short survey.