account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Accepted Solutions makes a difference!

Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.

Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.

sony xperia u wifi problem

SOLVED
One time poster
Message 1 of 6
24,198 Views
Message 1 of 6

sony xperia u wifi problem

Hi everyone,
I recentely upgraded my sony xperia u to android 4, and after three days the wifi began to not work properly. The icon keeps on showing that the wifi is connected, even if the network is not accessible, and I have to reboot the telephone in order to switch the wifi off/look for hotspots. Has anyone experienced the same problem? Any idea on how to fix it?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Sam
Sony Xperia Support
Message 2 of 6
17,600 Views
Message 2 of 6

Re: sony xperia u wifi problem

Please run a repair to reload the firmware:

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps


What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

5 REPLIES 5
Sam
Sony Xperia Support
Message 2 of 6
17,601 Views
Message 2 of 6

Re: sony xperia u wifi problem

Please run a repair to reload the firmware:

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps


What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Talent
Message 3 of 6
15,012 Views
Message 3 of 6

Re: sony xperia u wifi problem

This is a feneral issue for some Sony Xperia phone

http://talk.sonymobile.com/thread/61446?start=0&tstart=0

And Sony do not give any solution about it.

One time poster
Message 4 of 6
15,012 Views
Message 4 of 6

Re: sony xperia u wifi problem

problem is, I already tried that and after three days the problem reappered. I really don't know what to do...

One time poster
Message 5 of 6
15,012 Views
Message 5 of 6

Re: sony xperia u wifi problem

Hi,

I've just found a solution to put off the wifi without restart the phone. Just download and install WiFi OnOff.

It does not solve the problem but it brings a little comfort.

If you have any other solution since last message please tell me.

Thank you.

One time poster
Message 6 of 6
15,012 Views
Message 6 of 6

Re: sony xperia u wifi problem

update: I did it again and now it works properly. Thanks again!