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phone locked security question and email forgotton

Visitor
Message 1 of 3
1,643 Views
Message 1 of 3

phone locked security question and email forgotton

i gave an xperia U to my mom, but a kid keep playing and entered wrong pattern and now it says answer a security question. i forgot it and the amial as i gave her over a year ago.. now wifi networks is working but screen is locked... any solutions?

2 REPLIES 2
Moderator
Message 2 of 3
1,635 Views
Message 2 of 3

Re: phone locked security question and email forgotton

Try the method mentioned here:

https://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/9272...

 

If it didn't work, then you'll have to perform software repair using PC Companion to your phone.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

One time poster
Message 3 of 3
1,157 Views
Message 3 of 3

Re: phone locked security question and email forgotton

Hi sir i have sony experia yt9 and i forgot pasword but the one message show on display SECURITY QUESTION plz tell me solution of this problem and what type in answer of security question.i will be thankful of you