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keypad problems

One time poster
Message 1 of 11
13,227 Views
Message 1 of 11

keypad problems

I have a problem with the text buttons on phone they are out of sequence or do not work at all

10 REPLIES 10
Sam
Sony Xperia Support
Message 2 of 11
13,145 Views
Message 2 of 11

Re: keypad problems

Try this: Main Menu > Settings > Apps > All > Xperia keyboard (assuming this is the one you are using) > Clear Data.


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sony_sign_logo.png - Official Sony Xperia Support Staff


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Highlighted
One time poster
Message 3 of 11
13,145 Views
Message 3 of 11

Re: keypad problems

settings button not working,same with keyboard only some buttons responding

One time poster
Message 4 of 11
13,145 Views
Message 4 of 11

Re: keypad problems

 

My keypad decides to ignore what I type sometimes. It registers that I'm typing but the words don't appear in the text box. Helpful. 

 

Anyone else have this problem?

Sony Xperia Support
Message 5 of 11
13,140 Views
Message 5 of 11

Re: keypad problems

If this happens in all apps, try clearing data for the keyboard as explained by Sam. If it's in a certain app then it might be a problem with that app and not the keyboard.

If it happens in all apps and clearing data for the keyboard doesn't help i recommend that you try updating the phone using PC Companion. You can also try using another keyboard (SwiftKey or similar) to see if it's a problem with the phones keyboard or some other problem with the phone.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 6 of 11
12,899 Views
Message 6 of 11

Re: keypad problems

yeah! it worked!
One time poster
Message 7 of 11
12,148 Views
Message 7 of 11

Re: keypad problems

Thank you for the forum and reply. Very helpful. It's worked. Once cleared the data of keyboard, Yes can use back..TQ..TQ..TQ...

Visitor
Message 8 of 11
11,318 Views
Message 8 of 11

Re: keypad problems

MY keypad is slow and letter q, 1, @, space bar not responds and my left side no Responses. What Should I do ?

One time poster
Message 9 of 11
7,761 Views
Message 9 of 11

Re: keypad problems

Thanks Sam I've my keypad numbers back again, well they've disappeared but at least can use them, it's definitely that part of phone as letters don't work there either
One time poster
Message 10 of 11
7,359 Views
Message 10 of 11

Re: keypad problems

I. Tried to type what's wrong with my phone but it deleted it so I'm just gonna keep it short, it presses buttons and holds them, I've tried repair via companion app and clear keyboard data but still not working, I'm going to order a Samsung I think