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front camera isn't working any more

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Adviser
Message 1 of 5
2,975 Views
Message 1 of 5

front camera isn't working any more

hi. i have a problem with my xperia u front camera. i bought it 2 monthes ago and everything worked ok but today i tried to take picture with front camera but when i swiched it from normal to front it stood steel  camera started not responting and when i had to force close it. so, from that moment i have same problem when i try to open it. and more, after several force even normal camera dont starts any more. please help.

p.s. my english is exellent :smileygrin:

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 4 of 5
3,794 Views
Message 4 of 5

Re: front camera isn't working any more

Try making a repair of the phones software using a computer and the USB-cable and see if that helps. You can find software for that on http://www.sonymobile.com/global-en/support/phones/xperia-u/.

If repairing the phones software doesn't help i recommend that you contact your local Sony Xperia support for assistance with repairs. See http://www.sonymobile.com/global-en/support/contact-us/ for contact details.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
2,800 Views
Message 2 of 5

Re: front camera isn't working any more

First try restarting the phone and see if that helps. If not, does the cameras work from the phones service menu? Open the dialer and dial *#*#7378423#*#* and go to service tests to try the cameras.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 3 of 5
2,800 Views
Message 3 of 5

Re: front camera isn't working any more

camera sometimes works and sometimes don't. I tried it and there is still black screen only. and after several force close even  general camera starts not working and then i have to restart phone

Sony Xperia Support
Message 4 of 5
3,795 Views
Message 4 of 5

Re: front camera isn't working any more

Try making a repair of the phones software using a computer and the USB-cable and see if that helps. You can find software for that on http://www.sonymobile.com/global-en/support/phones/xperia-u/.

If repairing the phones software doesn't help i recommend that you contact your local Sony Xperia support for assistance with repairs. See http://www.sonymobile.com/global-en/support/contact-us/ for contact details.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 5 of 5
1,516 Views
Message 5 of 5

Re: front camera isn't working any more

Hi... My Sony Xperia XA Ultra Dual sim, front cam is not working please do help me... Ive already tried the latest software update, restart my phone, restore factory... And non of those help...