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Unable to connect xperia u to pc

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One time poster
Message 1 of 35
61,301 Views
Message 1 of 35

Unable to connect xperia u to pc

hello all,

i bought xpria u yesterday & was happy with it until yesterday. Today i wanted to plug my phone to my pc (win-xp sp3). I connected the phone to cpu by the usb cable (the same cable which is used for charging by adaptor). I got message that my hardware was not installed completely. Then I downloaded pc companion from internet & tried everything i could but the pc companion couldnt even detect my phone. I followed everything mentioned in this post. but unsucessfull. i also tried repairing by PCC. When followed the step in which i press lower volume button + insert usb i got a green light in the transparent band. Then my pc started installing drivers again but still got some error, though this time it could recognise the name 'ST25i'. In device manager i can see SEMC HSUSB Device (has a yello exclamation) under Portable Devices. Crying Face Can anybody help me?Slightly frowning Face

Why you did this to me Sony? I have been your loyal consumer, but now it seems you have started compromising quality & costomer satisfaction! Certainly I will NEVER buy my next smartphone from U. Angry Face

1 ACCEPTED SOLUTION

Accepted Solutions
One time poster
Message 19 of 35
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Message 19 of 35

Re: Unable to connect xperia u to pc

found the solution here

34 REPLIES 34
Emperor
Message 2 of 35
20,885 Views
Message 2 of 35

Re: Unable to connect xperia u to pc

turn off your firewall and antivirus and make sure to restart your PC after install PCC or SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 3 of 35
20,885 Views
Message 3 of 35

Re: Unable to connect xperia u to pc

hello uliwooly,

thank you for replying so quickly yo my problem.

i turned off antivirus & firewall & installed PCC as you told.

but the same thing happens.

PCC just cant detect my mobile.Crying Face

now i will try SUS.

IS ANYBODY FROM SONY LISTENING??????Angry FaceAngry FaceAngry Face

any further help would be appreciated.

thank you!

Message was edited by: xperiaU

Visitor
Message 4 of 35
20,885 Views
Message 4 of 35

Re: Unable to connect xperia u to pc

First Check on Windows 7 PC.

One time poster
Message 5 of 35
20,885 Views
Message 5 of 35

Re: Unable to connect xperia u to pc

@anandtapas but i dont have windows 7!

sony does not specify any compatibilty problem with xp sp3!

@uliwooly i tried with sus as well.

when i performed the step in which i press low volume button + insert usb windows says that there was a problem installing the hardware. sus doesnt do anything & pauses at that step.

somebody please help me since i dont have windows 7Crying FaceCrying FaceCrying Face

@Johan can you help me please.

Visitor
Message 6 of 35
20,885 Views
Message 6 of 35

Re: Unable to connect xperia u to pc

yes it must work with xp. i just said to use win 7 to make sure that there is no other issue with the phone and pc connection.

One time poster
Message 7 of 35
20,885 Views
Message 7 of 35

Re: Unable to connect xperia u to pc

ok the latest news is that i was able to connect my phone to my friends win7 64 bit laptop. Neutral Face but i didnt try pcc or sus. Can anybody from Sony tell me why i cannot connect my phone to xp sp3 when you mention that even xp sp2 is compatible (on pcc & sus download link)? Johan can you please help? Slightly frowning Face

Another thing that i noticed while connecting to wi-fi in my college is that, i cannot somehow browse internet but google apps run perfectly! I could open my gmail account & sync it. i could also open facebook & google maps. however i couldnt Do a simple google search! neither could i browse anything on the browser. dont know whether my fone is faulty or what. my friends suggested to try proxy but i couldnt find any option for proxy settings. Crying Face Slightly frowning Face Crying Face

PLEASE HELP ME SOMEBODY!!! I DONT KNOW WHAT TO DO!!! I THINK I MADE THE BIGGEST MISTAKE IN MY LIFE BY BUYING A SONY SMARTPHONE..........Angry Face

Sony Xperia Support
Message 8 of 35
20,885 Views
Message 8 of 35

Re: Unable to connect xperia u to pc

Your problem is probably caused by your PC not being able to detect what driver to apply automatically. I suggest that you manually install the missing driver via the device manager. Point the search for drivers top the drivers folder in PC Companion. That driver is in there so it be able to find it if you point the search path to: C:\Program\Sony\Sony PC Companion\Drivers

(Might be different on your system, mine is Swedish)

One time poster
Message 9 of 35
20,885 Views
Message 9 of 35

Re: Unable to connect xperia u to pc

thank you johan for replying.

can you please give me a step by step procedure on how to manually install driver in device managerin win xp?

i havnt done this before & dont want to mess up with drivers on my pc.

hence being a little careful.

please please give me a step by step procedure (if possible along with images).

waiting eagerly for your reply.

thank you again for being so knid.Slightly smiling Face

One time poster
Message 10 of 35
20,885 Views
Message 10 of 35

Re: Unable to connect xperia u to pc

ok I tried updating manually but unsuccessful.

here's what i did :

1. connect my phone to pc.

2. device manager -> SEMC HSUSB Device (had an yellow exclamation) ->RMB -> Update Driver...

3. -> Advanced -> (follow the screenshots)

xperiau1.JPG

xperiau.JPG

xperia2.JPG

please correct me if anything wrong is done.

any inputs johan?