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Sony Xperia u - usb connector not recognised on laptop windows 8

One time poster
Message 1 of 9
7,394 Views
Message 1 of 9

Sony Xperia u - usb connector not recognised on laptop windows 8

 

hello,

 

My phone connector is connected to my laptop and my laptop doesn't recognise my phone but on my phone is says its charging.

 

why is laptop not recognising my phone it use to recognise it before but it doesn't now.!!!!

8 REPLIES 8
Moderator
Message 2 of 9
7,389 Views
Message 2 of 9

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

Somebody in Xperia U section said it is hardware issue.You can take your phone to a service for further investigation.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Sam
Sony Xperia Support
Message 3 of 9
7,372 Views
Message 3 of 9

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

 

Microsoft Windows Vista and 7 users


To open Device manager on your computer

Click on the Start button. 
In the Search box, type device manager, and then press enter. 

 

Microsoft Windows 8 users

 

To open Device manager on your computer

Click the Desktop Tile to open the Desktop. 
Click >> at the bottom right of the taskbar. 
Select Control Panel from the Menu. 
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.


Microsoft Windows XP and 2000 users

 

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties. 
In the System Properties window, click the Hardware tab. 
In the Hardware, tab click the Device Manager button.


To reinstall the drivers for your device

 

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window. 
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected. 
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

 

 


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One time poster
Message 4 of 9
6,484 Views
Message 4 of 9

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

Have you got a similar fix for Mac? Have the same problem, on a brand new Mac, runnning Maverick, with all the latest software on phone and Mac.

 

Sam
Sony Xperia Support
Message 5 of 9
6,479 Views
Message 5 of 9

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

There are a number of things you can check on a MAC:

 

http://kb.sandisk.com/app/answers/detail/a_id/60/~/troubleshooting-a-usb-device-on-a-mac

 

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sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 6 of 9
3,920 Views
Message 6 of 9

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

done this and I can see anything that in the device manager..

Visitor
Message 7 of 9
1,823 Views
Message 7 of 9

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

I followed above steps.. but after re-installing the device.. it still shows as unkown device and not able to view in my computer.. getting same message USB device not found.

Forum Legend
Message 8 of 9
1,819 Views
Message 8 of 9

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

@SharathP: have you tried to install Flashtool program>?



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Visitor
Message 9 of 9
1,812 Views
Message 9 of 9

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

@nolramlb - Thanks for response, No I have not installed any new program.