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Album has stopped working

SOLVED
One time poster
Message 1 of 5
10,035 Views
Message 1 of 5

Album has stopped working

Help - I can not access the album on my phone.  Whenever I tap on it, the phone "thinks" for a few seconds and then a message "the album has stopped working" comes up and the phone goes back to the home screen.

I have tried the usual (turned it off and on again, turned it off and taken the battery and sim out, etc) but still no luck.

Any ideas???? Thinking Face

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Sam
Sony Xperia Support
Message 2 of 5
15,165 Views
Message 2 of 5

Re: Album has stopped working

Try these two things:

Main Menu > Settings > Apps > All > Album > Clear Data.

If this does not work then please try to run a repair:

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     In PC Companion, under Support Zone and click Start.
3.     Under Phone Software Update, click Start.
4.     Click repair phone.
5.     Follow the on-screen instructions. 


What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

4 REPLIES 4
Sam
Sony Xperia Support
Message 2 of 5
15,166 Views
Message 2 of 5

Re: Album has stopped working

Try these two things:

Main Menu > Settings > Apps > All > Album > Clear Data.

If this does not work then please try to run a repair:

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     In PC Companion, under Support Zone and click Start.
3.     Under Phone Software Update, click Start.
4.     Click repair phone.
5.     Follow the on-screen instructions. 


What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 3 of 5
9,965 Views
Message 3 of 5

Re: Album has stopped working

Thanks Sam - the Clear data option worked.  I was worried I would lose all my pics etc (so made sure I did a backup first) but they were all still there Slightly smiling Face

Thanks

:smileygrin:

One time poster
Message 4 of 5
8,203 Views
Message 4 of 5

Re: Album has stopped working

Thanks to Xperia Support.
I m also having same problm of album has unfortunetly stopped.so i went for 1st option of clear data And is working. So thanks to you. Otherwise i should go to reset my phon.thanks for the support.
Its working good now.
One time poster
Message 5 of 5
5,076 Views
Message 5 of 5

Re: Album has stopped working

The clear data option really worked...i am so happy... thank you for support...