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icloud import does not work

One time poster
Posts: 1
Registered: a month ago

icloud import does not work

hi! i want to transfer data from my iphone, but the xperia transfer app says there is no data in my icloud account, which doesn't make sense. how can i solve this problem? i don't have the cable for the secound method the app is suggesting.
Sony Xperia Support
Posts: 2,625
Registered: ‎2015-12-09

Re: icloud import does not work

Hi @mostf,


Welcome to the community.


iCloud transfer is a little tricky to troubleshoot as we have no access to the account. I recommend you perform the transfer using Xperia Companion on your computer.

sony_sign_logo.png - Official Sony Xperia Support Staff

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