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icloud import does not work

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Learner
Message 1 of 2
Message 1 of 2

icloud import does not work

hi! i want to transfer data from my iphone, but the xperia transfer app says there is no data in my icloud account, which doesn't make sense. how can i solve this problem? i don't have the cable for the secound method the app is suggesting.
1 REPLY
Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: icloud import does not work

Hi @mostf,

 

Welcome to the community.

 

iCloud transfer is a little tricky to troubleshoot as we have no access to the account. I recommend you perform the transfer using Xperia Companion on your computer.


Official Sony Xperia Support Staff


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