account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 

icloud import does not work

Message 1 of 2
Message 1 of 2

icloud import does not work

hi! i want to transfer data from my iphone, but the xperia transfer app says there is no data in my icloud account, which doesn't make sense. how can i solve this problem? i don't have the cable for the secound method the app is suggesting.
Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: icloud import does not work

Hi @mostf,


Welcome to the community.


iCloud transfer is a little tricky to troubleshoot as we have no access to the account. I recommend you perform the transfer using Xperia Companion on your computer.

Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.