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Not a valid device

One time poster
Message 1 of 3
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Message 1 of 3

Not a valid device

I've tried to transfer from xperia xa to xperia l3 using xperia transfer but on l3 it tells me that "receive" is only bailable for xperia device. Both xperia phones! 

2 REPLIES 2
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One time poster
Message 2 of 3
577 Views
Message 2 of 3

Transfer Mobile App does not have "Receive" option....

Hi,

we try to transfer the data from an old Sony Xperia Phone to a new L3 via the Transfer Mobile app.

But on the new L3, there's only the "Send" data option, and the "Receive" option is greyed out even though it is an Xperia phone.

Why?

Cheers,

Josha

Sony Xperia Support
Message 3 of 3
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Message 3 of 3

Re: Not a valid device

Hi @KoostixGY and @Josha, Let me see if I can help out here! 

 

When it comes down to transferring data from your old phone to your Xperia L3, I suggest that you use Googles backup & restore-function. This way you will be able to transfer mail, calendar, contacts, applications, setting, call history as well as images, videos, music and other document files.

 

For more information on how to backup your data to your Google account, click herePlease note that if you have already set your Xperia L3 up, you will need to do a factory reset on your Xperia 1 in order to gain access to the setup menu again. When prompted in the setup guide to copy apps & data, tap NEXT followed by choosing A backup from the cloud or A backup from an Android phone. Both options allow you to restore data from Google Drive. 

 

I hope that helped. let me know if you have further questions!


Official Sony Xperia Support Staff


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