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Desktop Xperia Companion does not recpgnise Xperia XZ, so cann't transfer data to and from

Visitor
Message 1 of 6
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Message 1 of 6

Desktop Xperia Companion does not recpgnise Xperia XZ, so cann't transfer data to and from

Desktop Xperia Companion does not recpgnise Xperia XZ, so cann't transfer data to and from

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
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Message 2 of 6

Re: Desktop Xperia Companion does not recpgnise Xperia XZ, so cann't transfer data to and from

Hi @Omegaman,

 

Welcome to the community,

 

Sorry to hear this, let us see if we can help resolve this issue. 

 

Can you please advise if you are referring to a PC computer or a Mac computer, this will help me determine the best course of action for you.

 

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 6
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Message 3 of 6

Re: Desktop Xperia Companion does not recpgnise Xperia XZ, so cann't transfer data to and from

The above issue reffers to PC desktop Xperia Companion not recognising Xperia XZ when connected.

Sony Xperia Support
Message 4 of 6
1,127 Views
Message 4 of 6

Re: Desktop Xperia Companion does not recpgnise Xperia XZ, so cann't transfer data to and from

Thanks, @Omegaman.

 

This could be a driver issue, I suggest the following.

 

1. Uninstall Xperia Companion

2. Restart your handset and PC

3. Reinstall Xperia Companion

4. Plug the handset back in via USB

 

Let me know if the above has been helpful.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Adviser
Message 5 of 6
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Message 5 of 6

Re: Desktop Xperia Companion does not recpgnise Xperia XZ, so cann't transfer data to and from

I had the same issue. Solution below worked for me

 

1. Uninstall Xperia Companion

2. Restart your handset and PC

3. Reinstall Xperia Companion

4. Plug the handset back in via USB

Sony Xperia Support
Message 6 of 6
1,052 Views
Message 6 of 6

Re: Desktop Xperia Companion does not recpgnise Xperia XZ, so cann't transfer data to and from

@066027 glad this worked for you, I hope it also works for @Omegaman.

 

Let us know how you get @Omegaman


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.