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Backed up to cloud - WHERE IS THE CLOUD?

One time poster
Message 1 of 9
1,615 Views
Message 1 of 9

Backed up to cloud - WHERE IS THE CLOUD?

Hi, 

 

Can someone please help - I backed up to the cloud when my old Xperia Z3 Compact broke via the Xperia Transfer app. I have my new Xperia now (same model) - which cloud is the content backed up to?

 

There doesn't seem to be any info about this that I can find. 

 

I signed in via Google but can't find the info on my Google Drive. If I open the Xperia Transfer app on my new phone it doesn't give me an option to restore the backed up content (just asks if I want to back up again). 

 

Please help! Where is my info backed up??

8 REPLIES 8
Moderator
Message 2 of 9
1,608 Views
Message 2 of 9

Re: Backed up to cloud - WHERE IS THE CLOUD?

@joanna87

I think it should be on SEN cloud (Sony Entertainment Network), login with your Sony account and try again.



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Learner
Message 3 of 9
1,590 Views
Message 3 of 9

Re: Backed up to cloud - WHERE IS THE CLOUD?

either the SEN Cloud or ( if you picked at your Backup ) Google ( Drive )
Sony Xperia Support
Message 4 of 9
1,401 Views
Message 4 of 9

Re: Backed up to cloud - WHERE IS THE CLOUD?

Hi @joanna87,

The backup is made to Google, but it is not accessible outside of Xperia Transfer (you can't see it by signing in to Google's cloud in any way). The backup is only stored for a limited amount of time, did you wait a long time before trying to restore the backup?


Official Sony Xperia Support Staff


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Learner
Message 5 of 9
257 Views
Message 5 of 9

Re: Backed up to cloud - WHERE IS THE CLOUD?

I have the same Problem.. I have an Email, which says, that I have 8 days left to download from the cloud, but the app says, that there is no back up. 

Emperor
Message 6 of 9
254 Views
Message 6 of 9

Re: Backed up to cloud - WHERE IS THE CLOUD?

@Rajesh259 

 

have you logged in with the same Gmail account on both devices?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 7 of 9
251 Views
Message 7 of 9

Re: Backed up to cloud - WHERE IS THE CLOUD?

Yes, it was the same gmail Account 

Highlighted
Emperor
Message 8 of 9
248 Views
Message 8 of 9

Re: Backed up to cloud - WHERE IS THE CLOUD?

@Rajesh259 

 

have you made any changes to your Gmail account (like changing the password)? what if you restart the whole backup process again?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 9 of 9
246 Views
Message 9 of 9

Re: Backed up to cloud - WHERE IS THE CLOUD?

The Backup was 20 days ago, and I have deleted all the data from the old mobile., there are 8 days left, to download the backup, but the app says, there is no backup.