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rapid battery discharge. unacceptable.

Apprentice
Message 1 of 11
Message 1 of 11

rapid battery discharge. unacceptable.

I've searched the internet and this forum and nothing has worked. The phone did a funny a short time ago and needed a hard reset and restore from back up to get contacts back. Ever since the battery life has been minimal with rapid discharge even when not using many apps. The main issue is below 50% where it can plummet to switching off in a matter of minutes. From 20% the battery will drop 1% every 5 seconds or s, sometimes quicker. Plugging a charger in often shows 25% or similar when restarted. Tried all the stuff I could find. No apps running but screen on low does the same so it's not app use and I've checked that too. Seems coincident with reformat but may not be. Help please as it's becoming unusable. Cheers, mac

10 REPLIES
Phy
Forum Legend
Message 2 of 11
Message 2 of 11

Re: rapid battery discharge. unacceptable.

It could be an issue with the battery. Try to contact your local Sony Xperia support to get your device inspected.
http://support.sonymobile.com/global-en/contactUs/
Sony Xperia Support
Message 3 of 11
Message 3 of 11

Re: rapid battery discharge. unacceptable.

Hi @Lumpy,

 

Welcome to the community.

 

Could you please list the things you have tried so far in case there's something you've missed?


 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 4 of 11
Message 4 of 11

Re: rapid battery discharge. unacceptable.

Hi, thanks for the reply.

 

I have tried the soft and hard shutdowns, 1 buzz and 3 buzzes. Tried the battery charging when phone off thing 2 or 3 times now. This issue manifested itself after reformatting due to it throwing a wobbly, this was some 3 weeks ago. Restore done from previous backup too.

 

To reitterate, once down to 50% (quicker than used to) the battery level declines rapidly, then it seems to jump to 30%, then 20% and by the time the charger is plugged in 10-13% then 3, 1, and off sometimes.

 

Another longstanding issue, irrelevant to this is 4 text message seem held on a server somewhere as everytime the phone is restarted they come through. This is the tail end of coverage issues in the local area mid last year sometime. How can I clear these too? This issue isn't phone based or related to the battery issue.

 

I have researched on this and other forums but found nothing decisive on any that has worked. I have checked the phone over a day with no visible apps running, or when the system was interrogated, to cause the sudden decline commensurate with the latest software. I have also turned location services off even though this had, up until recently, not caused an issue.

Sony Xperia Support
Message 5 of 11
Message 5 of 11

Re: rapid battery discharge. unacceptable.

@Lumpy,

 

Test the phone in safe mode and see if the problems persist. If they do, run a software repair using Xperia Companion. If they do not, then it will be a third party application causing the drain.


 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 6 of 11
Message 6 of 11

Re: rapid battery discharge. unacceptable.

I'll try that thanks.

 

It's definitely not a third party app causing the issue as there is much less on it after the recent reformat. The issue ONLY started after reformatting with the latest software. Maybe the battery is failing of course. Watch this space. Cheers.

Apprentice
Message 7 of 11
Message 7 of 11

Re: rapid battery discharge. unacceptable.

Reformatted again, uninstalled lots of apps, in use it discharges quicker than it should but below 50% it plummets. Today at 21% it shut down, i restarted and it was at 21% still and then died again. Connected charger and it said 1% display said 4 hours use and 16 hours standby and it shut off. Mad. When at 20% it gets to shutdown in less than a minute, even an app couldn't do that surely?
Sony Xperia Support
Message 8 of 11
Message 8 of 11

Re: rapid battery discharge. unacceptable.

I am sorry to hear that @Lumpy,

 

I recommend you contact your Local support team and have it assessed.


 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 9 of 11
Message 9 of 11

Re: rapid battery discharge. unacceptable.

Thanks. This evening it went from 48% to shutdown of 1% in TWO minutes.
Apprentice
Message 10 of 11
Message 10 of 11

Re: rapid battery discharge. unacceptable.

 

 

and less than 3 minutes later without anything being openm 2% then shutdown.