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Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

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Message 1 of 17
Message 1 of 17

Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Hi, I have now bought 3 different MHL cables 2 from ebay and 1 from Amazon. All stated they worked with the Sony Xperia Z tablet. But when ive tried it all i get is a black screen. Ive tried on 3 tvs using different HDMI cables but with all 3 adaptors i only get a black screen.

Has anyone else experianced this who could tell me where im going wrong

Many Thanks in advance

Pete

1 ACCEPTED SOLUTION

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Message 9 of 17
Message 9 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Just to update all. This issue was down to the Tablet not the MHL Adapter.

I spoke to the Xperia care team who advised that i do a repair / rebuild with the sony pc companion. After i had done this i tried the MHL adapter again and hey presto it appeared on my TV Screen.

Big thanks to the xpera care team and also to Rikard for all there help.

Pete

16 REPLIES
Sony Xperia Support
Message 2 of 17
Message 2 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Some MHL-adapters needs power to work. See if your adapters have any power connection and try connecting them to a power source.

If you for example use our MHL-adapter (http://www.sonymobile.com/global-en/products/accessories/mhl-to-hdmi-adapter-im750/) there's a microUSB on it where you connect the phones charger.

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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Message 3 of 17
Message 3 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Hi Rickard,

Thanks for your reply. Ive plugged the charger i got with my tablet into the usb port on the all MHL adapters ive tried but i still only get a black screen.

When the charger is not plugged in i get a No Signal message on my screen and when i plug it in all i get is a black screen

Sony Xperia Support
Message 4 of 17
Message 4 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Are your adapters 5-pin or 11-pin? For Tablet Z you need a 5-pin adapter.

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 5 of 17
Message 5 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

All the adapters that i have purchased have been 5 pin adaptors and have had Sony Xperia Z as a compatable device in the listing. Is there a difference with the Xperia Z phone and Xperia Z tablet?

Sony Xperia Support
Message 6 of 17
Message 6 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

No, Xperia Z and Tablet Z use the same MHL-connector.

Could you try your adapters with another Xperia device (that supports MHL) or try your tablet with our adapter to see where the problem is? A service location should also be able to assist you with testing your tablet and see if MHL is working as it should.

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 7 of 17
Message 7 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

I dont currently have access to another xperia product but i will see if can find someone with one that could test the adapters. The service centre option might be best for me. How do i find my local one. I currently live in Manchester in the UK

Sony Xperia Support
Message 8 of 17
Message 8 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

I don't have any list of service centers in the UK unfortunately but you can contact your local Sony Xperia support for this information: http://www.sonymobile.com/global-en/support/contact-us/country/en_GB/

 

What you also can try if you haven't done that is to update/repair the software in your tablet. You can do that using PC Companion: http://www.sonymobile.com/global-en/tools/pc-companion/

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 9 of 17
Message 9 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Just to update all. This issue was down to the Tablet not the MHL Adapter.

I spoke to the Xperia care team who advised that i do a repair / rebuild with the sony pc companion. After i had done this i tried the MHL adapter again and hey presto it appeared on my TV Screen.

Big thanks to the xpera care team and also to Rikard for all there help.

Pete

One time poster
Message 10 of 17
Message 10 of 17

Re: Sony Xperia Z Tablet - Black screen on TV when using MHL adaptor

Hello, I'm having the same troubles as you were, how do you do the restore/rebuild? Thanks