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Remote control small app not working anymore

SOLVED
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Learner
Message 1 of 8
Message 1 of 8

Remote control small app not working anymore

After the latest Android update of my Tablet Z the small app remote control is not starting anymore. When I press the remote control icon I see for short time a small window but after two secs the window disappears and a pop up with following message appears: Unfortunately, Remote control has stopped. 

What can I do? 

Who can tell me how to update or reinstall the small app?

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 6 of 8
Message 6 of 8

Re: Remote control small app not working anymore

@ChrisWisch

 

Run PCC > support zone > repair

 

you can also try this before PCC: settings > apps > all > look for the small apps > clear data > uninstall updates > restart the phone > check again

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

7 REPLIES
Emperor
Message 2 of 8
Message 2 of 8

Re: Remote control small app not working anymore

@ChrisWisch

 

 

Which android version and build number do you have on your Xperia Z? 

 

does it work properly on safe mode ?

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 8
Message 3 of 8

Re: Remote control small app not working anymore

Android Version: 5.1.1

Build: 10.7.A.0.222

 

Same failure happens in Safe Mode. 

Emperor
Message 4 of 8
Message 4 of 8

Re: Remote control small app not working anymore

@ChrisWisch

 

You could repair the phone with PCC but I'm not sure if that's something you are willing to do for that app

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 5 of 8
Message 5 of 8

Re: Remote control small app not working anymore

I have now PCC installed and my Tablet connected to PCC but what should I do now?

 

I also don't know  how Backup should help. 

 

How can I reinstall small apps? 

Emperor
Message 6 of 8
Message 6 of 8

Re: Remote control small app not working anymore

@ChrisWisch

 

Run PCC > support zone > repair

 

you can also try this before PCC: settings > apps > all > look for the small apps > clear data > uninstall updates > restart the phone > check again

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 7 of 8
Message 7 of 8

Re: Remote control small app not working anymore

Force stop and clear data fixed the problem. Thanks! 

Emperor
Message 8 of 8
Message 8 of 8

Re: Remote control small app not working anymore

@ChrisWisch

 

Excellent smile happy 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)