Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.
Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.
2014-07-05 09:02 AM
There is a problem with my xperia sp. i cant hear the sound fro my external speaker such as to music or a video.. the sound in the calls is okay with the internal speaker but cant speak on the loudspeaker..i cant hear the ringtone also for an incoming call, the device only vibrates.. but when i plug in the headphones i can listen to music.. i have tried the headphone in and out trick but it doesnt work.. i have tried the safemode also but doesnt wok.. This problem has happened to me the second time.. the first time it had happened it resolved by itself after 3 days i mean all of a sudden the sond came back.. please help me as its my new phone...
2014-07-05 11:25 AM
Try settings-apps-all-sound enhancements,force stop and clear data.Restart.
Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.
2014-07-08 08:27 AM
Please try running a software repair and let us know the results:
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
5. Repair Phone
7. Accept data removal
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
What are your thoughts about this forum? Let us know by doing this short survey.
2014-07-16 11:31 PM
Have found the same issue on an xperia Z
sound is fine thorugh headphones or any bluetooth connected speaker, but unable to play through phones external speakers and no longer get audible alerts, ringtones or alarms.
had removed all sound related apps, rebooted and followed the repair process successfully as described.
however problem persists
any help greatfully received!
2014-07-17 11:29 AM
If the issue should still remain after repair I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.
2015-03-05 11:59 AM
try plugging and unplugging the headphones 3-4 times.... found this tip eleshwere and it worked!
2017-11-20 04:43 PM - edited 2017-11-20 04:46 PM
My phone has no sound
I guess the best option is to repair it
2019-02-13 06:40 PM
Solution found --------------------------------
Start phone on SAFE MODE.
1. Switch off phone
2. Switch on (through Safe Mode) by holding the VOLUME-DOWN button + the POWER button, together at the same time. The LED light will flash GREEN to confirm that you have started your phone on safe mode.
3. Try playing music through your loudspeaker to confirm that its working again
4. Restart your phone
Turning on and off the sound enhancements via options or FORCE STOP the sound enhancement app, usually works; But this is a more relaiable way to fix the problem.
Be carefull not to pull your headphones out when you're playing music or watching a video.
Sony Xperia Phone No Sound Problem Loudspeaker Earphones Headphones Cant hear sound Broken Software Hardware Reddit Solved Solution