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i can not repair my xperia sp with sony companion

One time poster
Message 1 of 5
1,562 Views
Message 1 of 5

i can not repair my xperia sp with sony companion

Buenas gente del forum escribo por aqui para saber que ha pasado con la reparacion del sony companion, ya que estoy tratando de recuperar mi xperia sp (ya lo habia recuperado varias veces en momentos anteriores) y me llevo la sorpresa de que no puedo hacerlo Slightly frowning Face

 

El error que me lanza el sony companion es este 

UEGetPhoneInfoMissingInfo
C5302 3558 1272-2864 R3B 12.1.A.1.205
1.9.2.0 / Windows 10 64 bit / Win32 / ES

 

Cabe destacar que lo probe con otro xperia SP en total funcionamiento y me lanzo el mismo error alguien sabe el xq? espero  su prota respuesta 

 

Gracias 

 

Good people of the forum I write here to know what has happened with the repair of the sony companion, since I am trying to recover my xperia sp (I had already recovered it several times in previous moments) and I am surprised that I can not do it: (.

 

The error that the sony companion sends me is this

UEGetPhoneInfoMissingInfo
C5302 3558 1272-2864 R3B 12.1.A.1.205
1.9.2.0 / Windows 10 64 bit / Win32 / ES

 

It is worth noting that I try it with another SP xperia in full operation and I throw the same error someone knows the xq? I wait for your response

 

Thank you

 

-GT

4 REPLIES 4
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Sony Xperia Support
Message 2 of 5
1,557 Views
Message 2 of 5

Re: i can not repair my xperia sp with sony companion

Hi @JDiaz, welcome to our forum!

Your question has been translated to English as this is an International forum.

I'm afraid that the Xperia SP has reached it's end of support and spare parts / software are no longer available for this device, that is why you aren't able to repair the software using PC Companion / Xperia Companion.

I hope that answers your question! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 3 of 5
1,311 Views
Message 3 of 5

Re: i can not repair my xperia sp with sony companion

So it's ridiculous! Why sony has to remove support for devices older than 5 years? Can't sony improve their software servers?

Emperor
Message 4 of 5
1,307 Views
Message 4 of 5

Re: i can not repair my xperia sp with sony companion

@alexeitarulis

 

That's normal with all companies and not just phone manufacturers, but also software, you can't support electronics/software forever. 

 

With that said, there's ALWAYS a way around, download Xperifirm/flashtool > you should be able to repair, update, downgrade older devices. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 5 of 5
1,304 Views
Message 5 of 5

Re: i can not repair my xperia sp with sony companion

If no Sony software is available, it would not be available in XperiFirm as it connects to Sony Mobile servers