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does not detect my phone on my pc

One time poster
Message 1 of 32
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Message 1 of 32

does not detect my phone on my pc

I download pc companion to my pc ( run on window xp ) .My phone detect as removable storage on pc screen. but not detect in sony companion. I reinstalled PC companion but the same result. When i connect phone on Window 7 operating system PC, its detects. Please help me to solve. I have Sony xperia SP.

31 REPLIES 31
Commissioner
Message 2 of 32
44,666 Views
Message 2 of 32

Re: does not detect my phone on my pc

the display needs to be awaken and unlock for fetcetion to take place. Check it. Could be this problem. 

Adept
Message 3 of 32
44,654 Views
Message 3 of 32

Re: does not detect my phone on my pc

There are more than one reason of this issue..
1st
Install Drivers of your device in pc.
2nd
Go to Developers option in settings and marked on USB dubbing.
Sony Xperia SP
One time poster
Message 4 of 32
44,642 Views
Message 4 of 32

Re: does not detect my phone on my pc

I have the same problem...

 

I have windows 7 so in task bar go in "Devices and printers" and you must see your xperia sp with a yellow plug just right click on it and choose solve problems follow the step it will be ok and must do it each times you restart your pc

Sam
Sony Xperia Support
Message 5 of 32
44,625 Views
Message 5 of 32

Re: does not detect my phone on my pc

What version of Windows are you running on your PC and is it a USB 3.0 or 2.0 port you are using? If everything is fine with those two then it may be worth trying this: 

 

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

 

Microsoft Windows Vista and 7 users


To open Device manager on your computer

Click on the Start button. 
In the Search box, type device manager, and then press enter. 

 

Microsoft Windows 8 users

 

To open Device manager on your computer

Click the Desktop Tile to open the Desktop. 
Click >> at the bottom right of the taskbar. 
Select Control Panel from the Menu. 
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.


Microsoft Windows XP and 2000 users

 

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties. 
In the System Properties window, click the Hardware tab. 
In the Hardware, tab click the Device Manager button.


To reinstall the drivers for your device

 

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window. 
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected. 
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

 

 


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One time poster
Message 6 of 32
44,161 Views
Message 6 of 32

Re: does not detect my phone on my pc

THANKS

One time poster
Message 7 of 32
43,939 Views
Message 7 of 32

Re: does not detect my phone on my pc

thank you soooooooooooooooooo much man really needed i hanks Slightly smiling Face

 

 

AKB
Visitor
Message 8 of 32
43,069 Views
Message 8 of 32

Re: does not detect my phone on my pc

I tried that but Windows 7 does not let me uninstall the driver, also when I want to update the driver I get an access denied.

Anybody any ideas?

Thank you!

AKB
Visitor
Message 9 of 32
43,069 Views
Message 9 of 32

Re: does not detect my phone on my pc

I tried that but Windows 7 does not let me uninstall the driver, also when I want to update the driver I get an access denied.

Anybody any ideas?

Thank you!

Highlighted
Commissioner
Message 10 of 32
43,060 Views
Message 10 of 32

Re: does not detect my phone on my pc

Try to install it using administrator rights..