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Yellow tint

SOLVED
Unregistered user
Not applicable
Message 51 of 727
6,349 Views
Message 51 of 727

Re: Yellow tint

I am from Malaysia.I am suffering the same issue, but unlike western consumers, we can't get 1 to 1 exchange. Could I call this a discrimination to Asian?

Unregistered user
Not applicable
Message 52 of 727
6,349 Views
Message 52 of 727

Re: Yellow tint

Hello!!

@Rashkae, in france, if you go to the apple store with the phone, they exchange it if the color is bad (or yellow)

Another day with no sign of Sony moderation!!.........

Oracle
Message 53 of 727
18,509 Views
Message 53 of 727

Re: Yellow tint

OK, we have an official response on this now. I will just paste it here so you get in word by word.

Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.

Any questions? This response basically says it all but I will try to help if you got any queries.

Unregistered user
Not applicable
Message 54 of 727
6,349 Views
Message 54 of 727

Re: Yellow tint

Would we have to send the phone in for a repair or would it be a straight swap?

Unregistered user
Not applicable
Message 55 of 727
6,349 Views
Message 55 of 727

Re: Yellow tint

Thank you very much! Mine unfortunately has this problem. I bought it at a phone shop (The PhoneHouse) in the netherlands. Should I go there to have it fixed, or should I go to a sony service center? If the latter, is there some website where I can find my closest service center?

How will the repair be handled? Will the screen be repaired or will the phone be swapped?

Oracle
Message 56 of 727
6,349 Views
Message 56 of 727

Re: Yellow tint

The phone must be handed in at a service center. You can call the local support team and ask for the location of the nearest one.

http://www.sonymobile.com/gb/support/contact-us/country/nl_NL/

Your dealer will probably help you with this too.

Any affected display will be replaced or the complete phone will be exchanged/swapped. I guess it depends on both availability of spare parts and the extend of damage on the display/phone.

Oracle
Message 57 of 727
6,349 Views
Message 57 of 727

Re: Yellow tint

The phone normally have to be handed in but I suggest you call the local support office and ask about the service routines since they vary from market to market.

http://www.sonymobile.com/gb/support/contact-us/

Unregistered user
Not applicable
Message 58 of 727
6,349 Views
Message 58 of 727

Re: Yellow tint

There are no service centres in The Netherlands. I will try my retailer tomorrow.

Highlighted
Visitor
Message 59 of 727
6,349 Views
Message 59 of 727

Re: Yellow tint

hi, ther i collected my phone from the service center. they replace the screen for me. now my screen look good no more yellow patches... good job! Slightly smiling Face

i will post the screen shot after i had charge the battery...

Apprentice
Message 60 of 727
6,349 Views
Message 60 of 727

Re: Yellow tint

may the sony style be with you! Slightly smiling Face