account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Accepted Solutions makes a difference!

Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.

Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.

Xperia SP sound doesn't work

SOLVED
Visitor
Message 1 of 10
1,808 Views
Message 1 of 10

Xperia SP sound doesn't work

It has been 1 month or more since I couldn't play any sound in my mobile. It's not a hardware problem because I tested with the app "Diagnostics" and it worked. When I try to play Music e.g in Walkman or a game, doesn't work. I don't know why is the problem, could anyone help me please? I would be very grateful.

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 8 of 10
2,067 Views
Message 8 of 10

Re: Xperia SP sound doesn't work

@Descield

 

Just repair the phone with PCC once more, do NOT install any apps > test the phone again.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

9 REPLIES 9
Emperor
Message 2 of 10
1,807 Views
Message 2 of 10

Re: Xperia SP sound doesn't work

@Descield

 

Does it work while on safe mode?

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

 

you could repair the phone with PCC

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 10
1,796 Views
Message 3 of 10

Re: Xperia SP sound doesn't work

I've tried in "Safe Mode" but still not working. Also with PCC but nothing. But thanks for answering!

Emperor
Message 4 of 10
1,784 Views
Message 4 of 10

Re: Xperia SP sound doesn't work

@Descield

 

Are you sure the media volume its on?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 5 of 10
1,781 Views
Message 5 of 10

Re: Xperia SP sound doesn't work

Yes, I checked in Settings -> Volume and tried it. The most strange thing is that "Alarm" sound works, but Game, Media.... it doesn't.

Emperor
Message 6 of 10
1,752 Views
Message 6 of 10

Re: Xperia SP sound doesn't work

@Descield

 

How about youtube videos?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 7 of 10
1,747 Views
Message 7 of 10

Re: Xperia SP sound doesn't work

The sound doesn't work with Youtube Videos neither.

Emperor
Message 8 of 10
2,068 Views
Message 8 of 10

Re: Xperia SP sound doesn't work

@Descield

 

Just repair the phone with PCC once more, do NOT install any apps > test the phone again.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Genius
Message 9 of 10
1,643 Views
Message 9 of 10

Re: Xperia SP sound doesn't work

Hi Descield, welcome to the community!

 

I agree with @Uliwooly - follow his advice and if repairing with PCC the second time still doesn't help then contact your lcoal Xperia Customer Care team. 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 10 of 10
1,361 Views
Message 10 of 10

Re: Xperia SP sound doesn't work

Hey guys! I have Xperia SP, I just used it for 1 year and now I have problems with touch screen, network signal not detected & sound cannot be hearable. Can anyone share your solutions if you faced this before.

Replies are most welcome