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Urgent help please, screen completely black

SOLVED
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Visitor
Message 1 of 9
734 Views
Message 1 of 9

Urgent help please, screen completely black

Hi, it happened a few times already, the screen of my phone will have pixels of colors. i think, displaying and will gradually turn black. No matter how many times I turn it off from the back of the phone with the OFF button, the screen will not show anything. I tried to restore it but it does not change a thing.

 

Could you help me?

 

Thanks in advance.

 

ps. sorry if it is not understandable, english is not my first language.

1 ACCEPTED SOLUTION

Accepted Solutions
Phy
Forum Legend
Message 2 of 9
880 Views
Message 2 of 9

Re: Urgent help please, screen completely black

Sounds like the LCD screen maybe going out. You should contact Sony Xperia support.

http://www.sonymobile.com/global-en/support/contact-us/

View solution in original post

8 REPLIES 8
Phy
Forum Legend
Message 2 of 9
881 Views
Message 2 of 9

Re: Urgent help please, screen completely black

Sounds like the LCD screen maybe going out. You should contact Sony Xperia support.

http://www.sonymobile.com/global-en/support/contact-us/

View solution in original post

Emperor
Message 3 of 9
719 Views
Message 3 of 9

Re: Urgent help please, screen completely black

I agree that seems like a lcd issue or maybe a motherboard issue



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 4 of 9
714 Views
Message 4 of 9

Re: Urgent help please, screen completely black

okay, is there something that I can do myself?

Phy
Forum Legend
Message 5 of 9
706 Views
Message 5 of 9

Re: Urgent help please, screen completely black

You can try to repair your phone with PC Companion
Phy
Forum Legend
Message 6 of 9
705 Views
Message 6 of 9

Re: Urgent help please, screen completely black

Visitor
Message 7 of 9
700 Views
Message 7 of 9

Re: Urgent help please, screen completely black

Already tried a couple of times, the first times it was okay even though it still happened but now it does not work

Phy
Forum Legend
Message 8 of 9
686 Views
Message 8 of 9

Re: Urgent help please, screen completely black

Then whatever it is the problem is a hardware issue.
Visitor
Message 9 of 9
619 Views
Message 9 of 9

Re: Urgent help please, screen completely black

sorry for the lack of answer, but I got my phone repaired and it is now working perfectly. Thank you all for your answers.