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Sony Xperia SP turns on automaticcaly

SOLVED
Visitor
Message 1 of 12
1,524 Views
Message 1 of 12

Sony Xperia SP turns on automaticcaly

Hi,

The battery of my SP was totally empty and the phone was shut down, so I charged it. But while charging, when its got enough power, it turns on automatically, only to shut down again at the moment its on. What to do??

Please help!

Thijs

1 ACCEPTED SOLUTION

Accepted Solutions
Genius
Message 12 of 12
1,568 Views
Message 12 of 12

Re: Sony Xperia SP turns on automaticcaly

Hi @thijz2

 

I would try if have the chance, with another battery as suggested above. If this doesn´t help, contact your Local Sony support for information about how to proceed with this in the best possible way:

http://www.sonymobile.com/global-en/support/contact-us/

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
11 REPLIES 11
Genius
Message 2 of 12
1,520 Views
Message 2 of 12

Re: Sony Xperia SP turns on automaticcaly

Hi @thijz2

 

Are you using original charger with your device? Keep us updated please.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Visitor
Message 3 of 12
1,517 Views
Message 3 of 12

Re: Sony Xperia SP turns on automaticcaly

Yes I do

Visitor
Message 4 of 12
1,515 Views
Message 4 of 12

Re: Sony Xperia SP turns on automaticcaly

When I take it out of the recharger, the red light is blinking two times rapidly after each other

Visitor
Message 5 of 12
1,513 Views
Message 5 of 12

Re: Sony Xperia SP turns on automaticcaly

I'm thinking the on/off button is stuck maybe...

Genius
Message 6 of 12
1,508 Views
Message 6 of 12

Re: Sony Xperia SP turns on automaticcaly

Hi @thijz2

 

Ok, please try first run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP. Please, keep us updated.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Visitor
Message 7 of 12
1,504 Views
Message 7 of 12

Re: Sony Xperia SP turns on automaticcaly

The problem is that it is not charging, because at any moment that is has enough battery, it will turn on automatically, and then turns off again due to a low battery...

Genius
Message 8 of 12
1,498 Views
Message 8 of 12

Re: Sony Xperia SP turns on automaticcaly

Hi @thijz2

 

Yes, I understand. I´would try the suggestion posted above in this case. If that doesn´t help would try, if have the chance, with another battery.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Visitor
Message 9 of 12
1,494 Views
Message 9 of 12

Re: Sony Xperia SP turns on automaticcaly

So how can I charge it up to 80% if it can;t even get passed 1%?

Highlighted
Genius
Message 10 of 12
1,491 Views
Message 10 of 12

Re: Sony Xperia SP turns on automaticcaly

Hi @thijz2

 

If you press the 3 buttons Power, Volume down and Volume up for about 8 seconds and then release them, does the Sony logo appears?

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas