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Sony Xperia SP (C5302) : Physical camera key button not working....

SOLVED
Message 1 of 6
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Message 1 of 6

Sony Xperia SP (C5302) : Physical camera key button not working....

Hi,

I have purchased brand new Sony Xperia SP (C5302) phone ... Everithing is OK but Physical camera key button not working. When i click the botton just zoom the image and set the distance but not capturing the pic. Software version is 12.0.A.1.211. Please do the needful ....

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 6
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Message 2 of 6

Re: Sony Xperia SP (C5302) : Physical camera key button not working....

If this can't be fixed by rebooting the phone you might want to try reinstalling the phone software using SUS.

http://www.sonymobile.com/gb/tools/update-service/

If it still shouldn't work contact your local support team to have this fixed at a repair center.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
4,784 Views
Message 2 of 6

Re: Sony Xperia SP (C5302) : Physical camera key button not working....

If this can't be fixed by rebooting the phone you might want to try reinstalling the phone software using SUS.

http://www.sonymobile.com/gb/tools/update-service/

If it still shouldn't work contact your local support team to have this fixed at a repair center.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

One time poster
Message 3 of 6
3,966 Views
Message 3 of 6

Re: Sony Xperia SP (C5302) : Physical camera key button not working....

I have the latest & updated software in my device. Even, after updating my phone software I find this problem and I'm not at all ready to take my phone to the service center just the next day of purchase :-/ :-(
Enthusiast
Message 4 of 6
3,950 Views
Message 4 of 6

Re: Sony Xperia SP (C5302) : Physical camera key button not working....

Are you using this button like on real camera ? :smileysmileywink:

 

It have two positions:

1. press the camera key slightly down -> activate camera + focus

2. press the camera key fully down -> take a photo

One time poster
Message 5 of 6
3,397 Views
Message 5 of 6

Re: Sony Xperia SP (C5302) : Physical camera key button not working....

Hi I had same issue. Open camera app. Go to Setting-Quick launch. There u find it disable. Change it accordingly. It will work now onwards. Press the camera key with a bit pressure to operate its two state. No issue with hardware or software.
Regards. Arindam - IBM Kolkata
Highlighted
Enthusiast
Message 6 of 6
3,345 Views
Message 6 of 6

Re: Sony Xperia SP (C5302) : Physical camera key button not working....

Xperia SP has an autofocus camera.
So when you are pressing the camera button slightly it starts focusing,
In order to take a pic you have to press it a little harder for a bit longer duration