account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Accepted Solutions makes a difference!

Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.

Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.

Phone keeps shutting down. Three vibrations

SOLVED
Message 1 of 9
1,175 Views
Message 1 of 9

Phone keeps shutting down. Three vibrations

My Xperia Sp brought on contract from EE was working fine until earlier this week. The phone had 30% charge left when the phone shutdown. When i went to turn it back on, the phone vibrated three times and nothing happened. I tried plugging the phone into the mains and charging but the phone kept vibrating in a series of three vibrations. I tried the common answer to any problem with this phone and held the power off button at the back in and pressed the on button but this didn't work. I have also tried other combos such as the one Sony emailed me which was to hold power up followed by the on button but this did not work. The next day the phone magically turned on and i used this as an opportunity to back up my data off the internal memory and re-flash the stock android 4.3(12.1.A.0.266). The phone lasted a couple of hours but then did the same as before and kept vibrating. I left the phone a bit and when i got it to power on again, i flashed android 4.1.2 (12.0.A.2.245) onto the phone. The phone worked for only an hour before shutting down again and not turning on. I have tried various shops in my town, the first said they think it is software but they couldn't fix it, the second said it is a battery issue but they would have to order in a new battery and I also tried EE who refused to even look at it as my contract didn't come with warranty. Sony have emailed me back asking me to send it off to them, but i have no proof of purchase so that is out of the question. I have also searched Google for hours trying to find a solution but the only on that sounded remotely like my issue was apparently a sleep problem, but this is clearly not the case. I would really appreciate any help anyone can give to me about this issue. Thanks in advance to any help given

1 ACCEPTED SOLUTION

Accepted Solutions
Message 9 of 9
1,474 Views
Message 9 of 9

Re: Phone keeps shutting down. Three vibrations

I thought I should reply to help anyone who has this problem in the future. The phones completely dead now (turns out water damage and dropping it out of my window by accident killed it) but I got the phone working again back then by pushing an object in the reset hole and moving it around. The button inside was no longer trapped and the phone worked again.
8 REPLIES 8
Moderator
Message 2 of 9
1,172 Views
Message 2 of 9

Re: Phone keeps shutting down. Three vibrations

I think it is hardware related and it would be wise if you visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

 

Just for the record,have you tried to repair via sony update service?

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Message 3 of 9
1,167 Views
Message 3 of 9

Re: Phone keeps shutting down. Three vibrations

I have tried that but it doesnt work neither does pc companion repair. I would send it off to sony but i dont have proof of purchase or warranty

Forum Legend
Message 4 of 9
1,162 Views
Message 4 of 9

Re: Phone keeps shutting down. Three vibrations

If you bought it via a Debit or Credit card then that can be used as proof of purchase

 

Also if you bought it from a shop and know when then you can return to the shop and they should have on file a record of the sale and then be able to issue a copy of the receipt

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Moderator
Message 5 of 9
1,158 Views
Message 5 of 9

Re: Phone keeps shutting down. Three vibrations

You will have to pay anyway for the repair,whether it is at sony or somewhere else.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Talent
Message 6 of 9
1,152 Views
Message 6 of 9

Re: Phone keeps shutting down. Three vibrations

have you tried to press thes small button near the battery for 10 sec?

oh soz didnt read all your post before Face with stuck-out Tongue

Message 7 of 9
1,143 Views
Message 7 of 9

Re: Phone keeps shutting down. Three vibrations

I will just have to pay to get it fixed. I have tried the small button and acording to a member on the xda developer forums this button could be causing it. 

Moderator
Message 8 of 9
1,138 Views
Message 8 of 9

Re: Phone keeps shutting down. Three vibrations

It is better you visit an authorized centre.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Message 9 of 9
1,475 Views
Message 9 of 9

Re: Phone keeps shutting down. Three vibrations

I thought I should reply to help anyone who has this problem in the future. The phones completely dead now (turns out water damage and dropping it out of my window by accident killed it) but I got the phone working again back then by pushing an object in the reset hole and moving it around. The button inside was no longer trapped and the phone worked again.