account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Accepted Solutions makes a difference!

Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.

Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.

McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the phone was powered.

Unregistered user
Not applicable
Message 1 of 15
25,061 Views
Message 1 of 15

McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the phone was powered.

My phone XPERIA S  got locked when I removed the sim when the phone was powered.McAfee has locked my phone and asking for PIN.

I hate McAfee.Such protection is annoying.My phone is useless now.

Can anybody tell me how to format and load fresh operating system?

I keep mailing McAfee and they keep replying asking for registered email.How can I know that I have registered

my email with them?.

Also I could not find my phone's IMEI at the back and not able to go to menu to enter codes so that I can find

IMEI.

Help pls.

Thanks,

Kamalakannan.

14 REPLIES 14
Emperor
Message 2 of 15
22,140 Views
Message 2 of 15

Re: McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the phone was powered.

exactly you do NOT need mcafee it creates a lot of issues not just this, just repair it with SUS or PCC but know that it will delete your apps, sms, mms, contacts etc, your pictures and videos will not be affected

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 15
22,140 Views
Message 3 of 15

Re: McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the phone was powered.

for future reference


Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 4 of 15
20,379 Views
Message 4 of 15

Re: McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the

sir i have the same problem.my xperia sp also has locked by mcafee when i change my sim,can i do the same procedure or i have to visit other link?

One time poster
Message 5 of 15
20,302 Views
Message 5 of 15

Re: McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the

I am facing the same situation with my Xperia C. McAfee asks to keep a minimum 8 digit alpha-numeric password. Sony Xperia C keypad that I'm using to enter the password **bleep** because it only supports numbers (Digits). I am so frustrated. i fee paralyzed. Both McAfee and Sony's fault. McAfee should allow users to keep whatever password(s) the want. Be it numbers or letters and Sony kepyad for unlocking the McAfee application should support alpha-numeric keypad.

 

Never in my life will i ever use Sony or McAfee again! 

One time poster
Message 6 of 15
20,240 Views
Message 6 of 15

Re: McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the

sir my phone is completly locked and i dont know how to recollect my pin number.plz say about unlocking of my phone

Highlighted
Message 7 of 15
10,534 Views
Message 7 of 15

Re: McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the

Do you still have access to your McAfee account? If you do, log in and use the UNLOCK activity. If you dont, and either:
-used a NEW PHONE
Trip to the store
-used PHONE, NOT BY YOU
TRIP TO STOre ask for owners pin and remove mcafee
-used PHONE BY YOU
MCAFEE.COM
Emperor
Message 8 of 15
10,525 Views
Message 8 of 15

Re: McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the

@CarolineBialon

 

Do you realize that the post is from June 2012 and the last post is from June 2014, more than 2 years ago?

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 9 of 15
9,256 Views
Message 9 of 15

Re: McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the

I forgot both McAfee username and password and also the 6 digit pin. I tried to uninstall McAfee now my phone is locked. What I do
Emperor
Message 10 of 15
9,107 Views
Message 10 of 15

Re: McAfee has locke my phone and asking for PIN.My phone got locked when I removed the sim when the

Contact McAfee

 


@abc7 wrote:
I forgot both McAfee username and password and also the 6 digit pin. I tried to uninstall McAfee now my phone is locked. What I do

@abc7




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)