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Xperia R1 Plus - A Big Let Down Model

Message 1 of 1
Message 1 of 1

Xperia R1 Plus - A Big Let Down Model

Dear Sony,

I'm facing following issues with my new Xperia R1 Plus (G2299) model.

  • Notification number counts under SMS/Whatsapp/Email apps are not displaying. Only Pop-up notifications displays.
  • Camera Shutter sound is not getting disable. Camera App-->Settings-->Shutter Sound-->Disable is not working.
  • Not received Oreo 8.0 update notification. Tried Settings-->About Phone-->Software Update but it shows no new updates.
  • Tried Factory Reset several times & found no fix for the above issues.

This post is from an ardent Sony mobile device user for a very long time (this is my 7th Sony mobile in last 10 years) & Sony, you completely let me down by this R1 Plus (G2299) model. I don't want to buy just a brick under Sony brand name. After buying this model I felt I have been completely cheated & looted by Sony.


  • Where is Xperia flagship OS?!. OS is the main reason I still use Sony mobiles.
  • No pre-install apps such as Album, Music, Sony Camera, Sony Equalizer & so on.
  • No Xperia Companion Support. THIS IS A BIG LET DOWN. How do I do Software update/ Restore/ Backup if mobile crashes?. What I do with the brick if it fails to work properly. (Pls don't suggest Factory Reset).


Request you to look into this on Top Priority & proivde the following features for R1 Plus. This is humble request to you from a long time Sony user.

  • Xperia Flagship OS with all Xperia features as Cam, Album, Music, etc.
  • Xperia Companion Support for R1 Plus.