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Service Menu Not Loading

Adviser
Message 1 of 1
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Message 1 of 1

Service Menu Not Loading

Hi,

 

I have been trying to get into the service menu app using the dial code *#*#7378423#*#* on the Xperia R1 but the app does not load at all even after keying in the exact code. Please advise as to how I can solve this or access the Service Menu settings without the use of any external apps.