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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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software update cannot be installed

Rookie
Message 1 of 6
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Message 1 of 6

software update cannot be installed

System update cannot be installed. Error 0x803d0020. I tried to install it using just phone and with a laptop. Both attempts were unsuccessful.  

5 REPLIES 5
Visitor
Message 2 of 6
781 Views
Message 2 of 6

Re: software update cannot be installed

what was result?

 

Over weekend my phone has changed the 'unlock pattern' and i am unable to get into anything. Phone is ready to install latest software though?

in the UK on vodafone netwo


@NataliaTk wrote:

System update cannot be installed. Error 0x803d0020. I tried to install it using just phone and with a laptop. Both attempts were unsuccessful.  



rk, is this an android update?

Rookie
Message 3 of 6
779 Views
Message 3 of 6

Re: software update cannot be installed

No, it's Sony system update 

Visitor
Message 4 of 6
777 Views
Message 4 of 6

Re: software update cannot be installed

apart from not loading update is phone still working ok?

thanks

Rookie
Message 5 of 6
774 Views
Message 5 of 6

Re: software update cannot be installed

Yes. It works

Visitor
Message 6 of 6
771 Views
Message 6 of 6

Re: software update cannot be installed

thanks, looks like we have a different problem, good luck