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Xperia M5 dual crash

Visitor
Message 1 of 3
1,403 Views
Message 1 of 3

Xperia M5 dual crash

My Xperia M5 dual crashed just 2 weeks afte the warranty expired . On Nov 4 , 2018 , I reported it to customer care after the service centre refused to accept it . Since then , I've followed up at least 8 - 9 times , and the only answer I get is that they have forwarded to the concerned team , and await an update . The craziest thing is that , if I , as a customer , don't revert within 5 days , the case is automatically closed . Apparently , there is no internal time limit for the "team" . I've tried my best , but it's impossible to find any contact to escalate it . Seriously - Sony seem to have lost it .
2 REPLIES 2
Visitor
Message 2 of 3
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Message 2 of 3

Re: Xperia M5 dual crash

An update - I've received a reply from the contact centre today as under :- "We really apologize for the inconvenience as we did not receive any feedback from the service center so far ." It is obviously an automated message - nobody seems to be bothered . To top it all , they state at the end :- "Please be aware that should you not respond within 5 days of this email your query will be automatically closed." This is after 2 1/2 months of follow up !!!!!!
Visitor
Message 3 of 3
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Message 3 of 3

Re: Xperia M5 dual crash

Anyone has any idea how this can be escalated , as the contact centre seems to be effectively an automated answering service ?