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Xperia M5 Won't Turn On

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Rookie
Message 1 of 19
15,732 Views
Message 1 of 19

Xperia M5 Won't Turn On

I have this one month old Xperia M5.

 

I was not using the phone when it automatically shut down. It was just in my bag. When I picked it up to check it, it won't turn on anymore.

I tried all the pieces of advice I could find on the internet. From Sony Support to YouTube to random forums to Facebook. Nothing has worked.

 

When it is connected to the charger, there is no notification light.

When you press the power button and the volume button, nothing happens.

When you connect it to the computer, it does not get detected.

When you run PC Companion, it does not detect it still.

When you press the miniature button near the memory card tray, nothing happens.

 

Um... Help?

18 REPLIES 18
Forum Legend
Message 2 of 19
15,701 Views
Message 2 of 19

Re: Xperia M5 Won't Turn On

Hi,

Could you try to perform a software repair using PC Companion via PC Companion to see if it works? Otherwise, if there are no reactions at al, I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Commissioner
Message 3 of 19
15,670 Views
Message 3 of 19

Re: Xperia M5 Won't Turn On

How about sudden death issue of M5, Sony have any solutions, yet? Hampus
We as victims of your crapy product, would like to know very much, Sir......


@Hampus wrote:

Hi,

Could you try to perform a software repair via PC Companion to see if it works? Otherwise, if there are no reactions at al, I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.


 

Apprentice
Message 4 of 19
15,639 Views
Message 4 of 19

Re: Xperia M5 Won't Turn On

Good day sir..been having that same problem with my phone..& its only 2 weeks old..how should i fix this?

 

Commissioner
Message 5 of 19
15,635 Views
Message 5 of 19

Re: Xperia M5 Won't Turn On

Hi @rjb777

 

Welcome to the community.

 

If you are unable to charge the device nor peform the force restart as suggested above I would suggest the software repair or to contact your Local support team.

 

 

Commissioner
Message 6 of 19
15,628 Views
Message 6 of 19

Re: Xperia M5 Won't Turn On


@John-BR wrote:

Hi @rjb777

 

Welcome to the community.

 

If you are unable to charge the device nor peform the force restart as suggested above I would suggest the software repair or to contact your Local support team.

 

 


So until today, still no definite answer for the real root course of this issue. OMG....... Oh, come on Sony, you could do better than this...............

Rookie
Message 7 of 19
15,619 Views
Message 7 of 19

Re: Xperia M5 Won't Turn On

Isn't this what the Xperia Community Manager just said!?

And didn't you two read my initial post!? I said PC Companion can't detect my phone, so how do you expect me to perform the Software Repair!?

 

Sony Center overcharges.

Are you telling me that I am going to pay extra cash for something that wasn't my fault!?

 

You're so good at selling your products but your support system is not very reliable.

You don't value your customers, Sony.

 

What waste of money.

Apprentice
Message 8 of 19
15,607 Views
Message 8 of 19

Re: Xperia M5 Won't Turn On

@John-BR

I already tried the safe mode & the software repair..in fact i dont have any apps aside from its built in apps..but still it shutdowns itself..& whats the use of my smart phone if I cant download any apps..I am a sony fan..in fact I advertise every phone of yours to my family..& discouraged them buying brands not Sony..But now..im really depressed..I cant even tell them that my phone has a problem because they will laugh at me because i have worked hard for this phone.I bought this phone here in my country- Philippines for 19,000php thats 402.28USD. Do the math! with a salary of only 63.52USD a month..I have to save 6 months just to buy this Phone!

Message 9 of 19
15,595 Views
Message 9 of 19

Xperia M5 Won't Turn On

I have this one month old Xperia M5 Dual

 

The phone just simply shut down two to three times in a day and cannot turn on, until I plug it on charger.

further this problem only occur while using 3G or LTE service only.  In 2G service its work fine.

 

Any fix on this problem? Already reset & repair with PCC two times. 

Commissioner
Message 10 of 19
15,560 Views
Message 10 of 19

Re: Xperia M5 Won't Turn On

Hi @rjb777 and @manmohanyadav

 

I'd suggest you both contact your Local support team. They will be better able to provide assistance with these issues.