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Unable to remove pin from LockScreenn

SOLVED
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Learner
Message 1 of 4
2,502 Views
Message 1 of 4

Unable to remove pin from LockScreenn

Hi,

i can't change lockscreen. Currently i have pin and when i try to change it (after typing a pin), message is displayed "Unfortunetly, settings application has stopped".

 

I already tried:

  1. Phone restart
  2. Settings / Security / Clear credentials
  3. Settings / Applications / Lockscreen settings / Clear cache & Clear data
  4. Settings / Applications / Settings / Clear cache & Clear data

Nothing helped. How can i remove this Lockscreen PIN protection?

Please Help

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 4
2,814 Views
Message 2 of 4

Re: Unable to remove pin from LockScreenn

Hi @ramo7,

 

Welcome to the community,

 

This is really unfortunate, let's see if I can help you out here.

 

Can you please boot the handset into Safe mode and then attempting the removal?

 

safe mode

 

Let me know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
2,815 Views
Message 2 of 4

Re: Unable to remove pin from LockScreenn

Hi @ramo7,

 

Welcome to the community,

 

This is really unfortunate, let's see if I can help you out here.

 

Can you please boot the handset into Safe mode and then attempting the removal?

 

safe mode

 

Let me know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

Learner
Message 3 of 4
2,469 Views
Message 3 of 4

Re: Unable to remove pin from LockScreenn

Hi Jake-SonyXperiaSupport,

I was able to remove PIN in Safe Mode, so I finaly changed LockScreen security.

Thank You very much

 

Sony Xperia Support
Message 4 of 4
2,458 Views
Message 4 of 4

Re: Unable to remove pin from LockScreenn

Great, glad to hear that worked out for you Grinning Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.