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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Sim Slot Issues

Adviser
Message 1 of 8
1,607 Views
Message 1 of 8

Sim Slot Issues

My sim Slot one detect 2G sim and work fine. But when I put 4G sim into it, the sim is not detected. After this I put 4G sim into slot two, and sim detectd. So what is the problem in sim Slot one for not detecting 4G sim?
7 REPLIES 7
Forum Legend
Message 2 of 8
1,595 Views
Message 2 of 8

Re: Sim Slot Issues

can you check your network settings? settings>more>mobile network> network type

 

does this happen when you are in safe mode?



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Adviser
Message 3 of 8
1,590 Views
Message 3 of 8

Re: Sim Slot Issues

i have selected LTE preferred option. It happens in normal mode. I didn't  use my phone in safe mode.

 

Forum Legend
Message 4 of 8
1,584 Views
Message 4 of 8

Re: Sim Slot Issues

I meant try to boot your phone in safe mode. If the problem is gone in safe mode it means that an app is causing the problem


________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Visitor
Message 5 of 8
1,436 Views
Message 5 of 8

Re: Sim Slot Issues

In safe mood both sim r support but come back for normal mood again show single sim 2 plz short out the problum

Moderator
Message 6 of 8
1,430 Views
Message 6 of 8

Re: Sim Slot Issues

@Sehra

If the problem is resolved in safe mode then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Visitor
Message 7 of 8
1,428 Views
Message 7 of 8

Re: Sim Slot Issues

What app uninstalled which is solve the problum 

Highlighted
Pioneer
Message 8 of 8
1,419 Views
Message 8 of 8

Re: Sim Slot Issues


@Sehra wrote:

 

What app uninstalled which is solve the problum 


Hi @Sehra,

 

 

You will need to remove third-party (non-Sony or pre-installed) applications one-by-one until the issue is resolved... Time consuming, but this should eventually fix it, hopefully.

 

The alternative is to perform a Software Repair and wipe your smartphone during the process, as this will reset your smartphone back to the way it was when you purchased it - this is the easier way, but you will lost anything stored on your smartphone (anything on the storage card will be fine).

 

Regardless of which path you take, if neither of these issues solve your problems, post back here.


  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate - http://translate.google.com).
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!