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New sony Xperia M5 won’t turn on. Please help before I need a hug from a straight jacket

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One time poster
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Message 1 of 2

New sony Xperia M5 won’t turn on. Please help before I need a hug from a straight jacket

I finically got around to buying a new phone for my Optus sim and I have been trying for weeks to get it turned on and set up but nothing I do is working. I’ve charged it fully. Followed start up instructions but still no luck. Tried with or without the brand new sd card in it. Today I discovered those tags with the serial numbers inside the card slot. Are they supposed to come out? They are still attached at this stage but am I meant to take them out or leave them in there? If they stay in, how do I get the the things to slide back in?? So frustrated at this. This is the first time in years I’ve bought a new phone instead of relying on receiving a family members old phone when they upgrade to whatever hot new phone has been released. Was Sony a bad idea? Is it me? Does my face offend it? Is it because I bought through Kogan and they had to include an extra Australian charger because the one in the box was an international plug? Tell me what I need to do? Let me love you Sony Xperia M5 or please just be honest with me and let me go.

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Emperor
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Message 2 of 2

Re: New sony Xperia M5 won’t turn on. Please help before I need a hug from a straight jacket

@MierellanRoy 

 

This should help you out

 

https://support.sonymobile.com/global-en/xperiam5/userguide/assembly/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)