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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Mic Diagnostics tests fail

Learner
Message 1 of 5
1,095 Views
Message 1 of 5

Mic Diagnostics tests fail

My microphone failed the diagnostic, my phone cannot hear me speaking AT ALL. Meaning I can't call people either. What do I do?

 

(For reference worked perfectly just over a week ago, haven't used it since or seriously damaged my phone since)

Xperia M5

4 REPLIES 4
Genius
Message 2 of 5
1,081 Views
Message 2 of 5

Re: Mic Diagnostics tests fail

@GenGaara in order to rule out an hardware issue, try to restart your phone in safe mode. Will your mic pass diagnostics? Can you call people and people can listen you?


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Sony Xperia Support
Message 3 of 5
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Message 3 of 5

Re: Mic Diagnostics tests fail

Hi @GenGaara, I'm sorry to hear about this.

 

As @YoGem suggested you can also run the test in safe mode. However, if it still doesn't work it is pointing towards this being hardware related. You can also try a software repair using Xperia Companion but if this doesn't help you can contact your Local support for more information on how to proceed with getting your device sent to an authorised service center.

 

Let me know if you have any further questions about this.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 4 of 5
1,067 Views
Message 4 of 5

Re: Mic Diagnostics tests fail

Tried diagnostic again in safe mode, still failed. People can't hear me during calls, voice recordings don't work, google assistant and voice search unresponisve. Nothing works with regards to the mic.

Sony Xperia Support
Message 5 of 5
1,056 Views
Message 5 of 5

Re: Mic Diagnostics tests fail

@GenGaara I'm sorry to hear that. In that case, please try a software repair, as suggested in my earlier post, and if this doesn't help you can contact your Local support team to have your device repaired.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.