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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

M5 suddenly shuts off every 10 minuts

SOLVED
One time poster
Message 361 of 812
972 Views
Message 361 of 812

Re: M5 suddenly shuts off every 10 minuts

M5 suddenly shuts off every 10 minuts

 

SOLVED SOLVED

 

HELLO THERE I HAVE SAME ISSUE HERE.. MY XPERIA M5 GOT RESTART AND I DONT KNOW WHY

UNTIL I READ THE COMMON ISSUE M5 HERE IN FORUM

 

BUT I GOT SOLUTION BASE ON MY OBSERVATION

 

IF YOUR USING XPERIA M5 NOW TRY THIS STEPS I WISH IT WILL HELP YOU A LOT

 

STEP 1 - GO TO SETTINGS

 

STEP 2 - GO TO "MORE"

 

STEP 3 - GO TO "MOBILE NETWORKS"

 

STEP 4 - CHANGE YOUR "PREFERED NETWORK" TO "GSM" ONLY

 

MY XPERIA NOW IS NOT RESTARTING THIS TIME WHEN I CHANGE MY PREFERED NETWORK

 

HOPE IT WILL WORKS IN UR M5..

 

GOODLUCK AND GOODNIGHT

One time poster
Message 362 of 812
961 Views
Message 362 of 812

I Need Help with my xperia m5

My Phone (Sony Xperia M5) shuts down every time i go under -2°C  

Highlighted
Adviser
Message 363 of 812
902 Views
Message 363 of 812

Re: I Need Help with my xperia m5

@JiiPEe Yeah, I also noticed this behaviour with my device under cold temperatures! Guess that's another trigger for a faulty battery... Slightly frowning Face

Inhabitant
Message 364 of 812
859 Views
Message 364 of 812

Re: M5 suddenly shuts off every 10 minuts

Mine havent shut down even in -25degrees 😀
Apprentice
Message 365 of 812
1,060 Views
Message 365 of 812

Re: M5 suddenly shuts off every 10 minuts

I have solved my shutdown problem with the M5 almost by accident. After I installed an app called Battery and put it on Customized Mode with a 15 seconds standby time, the shutdown stopped. From what I have seen, it looks like a software/android glitch related to the battery. I don´t know if this will solve every M5 shutdown problem, but I think it is worth a try. Good luck everybody!!

Apprentice
Message 366 of 812
1,059 Views
Message 366 of 812

Re: M5 suddenly shuts off every 10 minuts

Sorry, when typing I have ommitted part of the app name. It is called Battery Saver.

Learner
Message 367 of 812
991 Views
Message 367 of 812

Re: M5 suddenly shuts off every 10 minuts

Thanks.

Do you disable Sony's own battery saver?

How was it so far?

I have updated to Lollipop 5.1 yesterday, but the issue still there.

Learner
Message 368 of 812
990 Views
Message 368 of 812

Re: M5 suddenly shuts off every 10 minuts

Hi,

 

There are few Battery Saver apps. May I know which developer?

Apprentice
Message 369 of 812
835 Views
Message 369 of 812

Re: M5 suddenly shuts off every 10 minuts

Yes same here updated 5.1 still have a sudden death problem does Sony have a solution for this issue???
Commissioner
Message 370 of 812
823 Views
Message 370 of 812

Re: M5 suddenly shuts off every 10 minuts


@Neo_m5_user wrote:
Yes same here updated 5.1 still have a sudden death problem does Sony have a solution for this issue???

Yes, Sony have had that.  Send your phone to SC in your country to have your phone's battery replace.  It is a hardware issue, so cannot repair by FW.