account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

M5 camera issue!

SOLVED
Learner
Message 11 of 34
3,377 Views
Message 11 of 34

Re: M5 camera issue!

Facing xperia M5 camera issue,
Just bought and been using it less that 3 day.
So far the method that i have tried
1. Boot into safe mode
2. Clear camera cached
3. Factory reset
Does't know if this is a hard ware or software issue, 
Any more suggestion?

 

 

 

 

Screenshot_2016-01-22-23-57-31.jpg  Screenshot_2016-01-22-23-46-44.jpg

 

 

 

 

Highlighted
Adviser
Message 12 of 34
3,352 Views
Message 12 of 34

Re: M5 camera issue!

Hi, h4fizuddin!

 

Thank you for providing the details, that's a rare quality nowadays! But unfortunately, I think you should take it to your local service center and apply for replacement... Slightly frowning Face

It does look like a hardware issue, sorry for such sad news!

 

Edit <21:30>: try doing as described here https://www.androidpit.com/android-5-0-lollipop-problems-and-solutions, point 11. I know that you cleared the camera's cache, but try disabling and then re-enabling it... See if that works...

Learner
Message 13 of 34
3,317 Views
Message 13 of 34

Re: M5 camera issue!

Already send my phone to Service Centre for warranty claim on 26/1/16 and call them today for a quick update on phone status.
From their feedback its seem my phone having some hardware related issue. Really shocking and upset because i just bought this phone, paid some hefty sum of money then just in 2 day of usage the camera start showing ERROR...
very frustrated with SONY!!!!
Service centre told me that it would take about 2 week to repair my phone and it could take longer if there were no sparepart and they need to order it.
when i am buying this phone, I was considering sony as a brand of quality, but its seem i was wrong.

Learner
Message 14 of 34
3,320 Views
Message 14 of 34

Xperia M5 phone with various issue

Does anyone think Xperia M5 are problematic phone.
Just recieved update from service centre that my phone have hardware related issue.
Just bought and used that phone for less that 2 day

Seeing lots of people complaining and posting that their xperia phone having all kind of issue,
Starting to doubt Sony product quality. 

Learner
Message 15 of 34
3,308 Views
Message 15 of 34

Re: M5 camera issue!

My M5 has Camera Problem too, Two days ago i just tried to take a pictore trought window and images were blurred, I tried several ways to solve proble, Reset to factory data, relaunch new software throught PC comapanion, but pictures are still poor, Secondary camera is pretty cool, but what is going on with primary camera i havn't any diea or solutions, When i try to take a picture of points 20-30 cm away from camera it's still cool, but things awayfrom camera more than 30 cm seems blurred and even zoom can't focus normally,  may you have had this problem in your experience and you solved it, 

Emperor
Message 16 of 34
3,302 Views
Message 16 of 34

Re: Xperia M5 phone with various issue

@h4fizuddin

 

I'm sorry to hear that but there isn't much to tell you, other than this is a user based forum, and for the most part, users who will post here have issues, but not users who aren't experiencing issues. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 17 of 34
3,284 Views
Message 17 of 34

Re: M5 camera issue!

My M5 Takes pictures With the front camera better than other is it possible that the cameras are inverted cause the reaolution is amazing With front camera but the other Takes pictures really horrible
Visitor
Message 18 of 34
3,283 Views
Message 18 of 34

Re: M5 camera issue!

I have tried enter to the camera settings and do everything that the user guide says and nothing my camera is wrong
Emperor
Message 19 of 34
3,278 Views
Message 19 of 34

Re: M5 camera issue!

@faddir

 

contact your Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 20 of 34
3,249 Views
Message 20 of 34

Re: M5 camera issue!

Please, check this Video, may you get better what's a problem, M5 Camera

and there no local support in Goergia, i brought my phone in Germany and i ordered it trough Ebay in UK. when i came in Georgia it says me that some features are unavailable here, but they have worked pretty nice befor i started using of Goergian SIM. 
After all of these problems i think about new phone, but definitely not about SONY. 

 

I bought this fucking Phone, a the beginning it was pretty coll but for a last one week i have problems with main Camera, pictures are blurred, and i can't correct focus. Please. If any of you have had same problem and has solved it, comment your solution below ! Thanks a lot !!!