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Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Clock freeze

Learner
Message 1 of 21
2,560 Views
Message 1 of 21

Clock freeze

Your phone freezes, it's left behind, I formatted it back to factory settings, it still does not improve, you will help

20 REPLIES 20
Sony Xperia Support
Message 2 of 21
2,556 Views
Message 2 of 21

Re: Clock freeze

Hi @Saat,

 

I'm sorry to hear this. Could you elaborate what it is that isn't working with your phone? I'm not quite sure I understand your question. Is it the phone that freezes or just the clock app?

 

If it's the phone I recommend that you try and temporarily remove your SIM and SD card from your device to see if they may be causing this behavior.

 

If you get back with some more information regarding this,  I'll do my best to assist you.

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 21
2,552 Views
Message 3 of 21

Re: Clock freeze

Screenshot_20170103-202831.pngScreenshot_20170103-202815.png

Like the photogood, the phone is clocked, the screen clock is running

Moderator
Message 4 of 21
2,540 Views
Message 4 of 21

Re: Clock freeze

Try booting in safe mode

Do you see the same issue?

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Learner
Message 5 of 21
2,536 Views
Message 5 of 21

Re: Clock freeze

I open it in safe mode, how do I do a preload

Moderator
Message 6 of 21
2,533 Views
Message 6 of 21

Re: Clock freeze

A preload?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Highlighted
Learner
Message 7 of 21
2,536 Views
Message 7 of 21

Re: Clock freeze

How to preload

Learner
Message 8 of 21
2,524 Views
Message 8 of 21

Re: Clock freeze

 

how to boot in safe mode? 

Moderator
Message 9 of 21
2,518 Views
Message 9 of 21

Re: Clock freeze

@Saat

 

Use the blue link for a guide, it was also there on @viridis's reply

 

safe mode



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Learner
Message 10 of 21
2,513 Views
Message 10 of 21

Re: Clock freeze

thank you