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Tips & Tricks

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2 different problems: black screen and low torch.

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Adviser
Message 1 of 8
1,844 Views
Message 1 of 8

2 different problems: black screen and low torch.

Hi, I had a problem with my sony xperia m5. Today, using chrome it freeze pressing the keyboard, then the screen go black and it will not answer to touch or.nothing. I pushed the on/off swith on the right but nothing happened, it at least gave me a little vibration two or three times randomly. It received calls and messages, i can hear the sound but the screen remained black. (87% of battery)
After putting it on charge it restarted, and now works.. What's the problem? Will it reappear?

Problem n. 2: i can see that the flashlight it's a bit low using the torch, and it's stronger in flash during taking a picture. Why? Can i resolve it?
Thank you
7 REPLIES 7
Emperor
Message 2 of 8
1,842 Views
Message 2 of 8

Re: 2 different problems: black screen and low torch.

If it only happened once, it could've been an app acting up but you can get your phone inspected by your Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 8
1,837 Views
Message 3 of 8

Re: 2 different problems: black screen and low torch.

I'd prefer to not sending my phone to the assistance, because i had an xperia m4 aqua gone there twice for two different problems, and after i stayed a month without my phone they changed it with m5. I hope you understand that it's better if i can resolve that problem by myself.
What do you suggest?
What about the torch?
Emperor
Message 4 of 8
1,832 Views
Message 4 of 8

Re: 2 different problems: black screen and low torch.

Repair the phone with XC and see if it improves, also, you might want to go to a store and test side by side the camera flash/torch 

 

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 5 of 8
1,827 Views
Message 5 of 8

Re: 2 different problems: black screen and low torch.

Thank you. I will try it tomorrow and i will let you know!
Moderator
Message 6 of 8
1,809 Views
Message 6 of 8

Re: 2 different problems: black screen and low torch.

@Bob12 The torch thing has been covered here:

https://talk.sonymobile.com/t5/Xperia-M5/Xperia-m5-Flashlight-not-working-full-power-after-marshmall...



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adviser
Message 7 of 8
1,801 Views
Message 7 of 8

Re: 2 different problems: black screen and low torch.

thanks! but as you can see, there's not a solution.. maybe sony have to resolve this problem with a minor update

Adviser
Message 8 of 8
1,796 Views
Message 8 of 8

Re: 2 different problems: black screen and low torch.

After reinstalling update torch didn't change.